Summary
Overview
Work History
Education
Skills
Certification
Timeline
44
Ari Licht

Ari Licht

Orlandor,Florida

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Dutch Bros
01.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with 5 other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.

Front Desk Leader

Walt Disney Company
06.2023 - 05.2024
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Compiled performance reports on front desk metrics measuring KPIs like guest satisfaction, check-in efficiency and revenue generation.
  • Utilized reservation systems proficiently, enabling accurate bookings and reducing errors in room assignments.
  • Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Maintained a thorough knowledge of local attractions and events, providing personalized recommendations for an enhanced guest experience.
  • Trained and mentored new front desk agents, resulting in more efficient service delivery.
  • Managed room inventory to maximize occupancy and revenue generation.
  • Developed strong relationships with returning guests, fostering loyalty to the hotel brand.
  • Handled confidential information responsibly, safeguarding sensitive data related to guest reservations and payments.
  • Supervised maintenance requests from guests ensuring prompt completion by liaising between maintenance personnel and hotel occupants.
  • Coordinated with other departments to provide seamless assistance for guests throughout their stay.
  • Maintained a high level of professionalism, ensuring positive interactions with guests at all times.
  • Resolved guest complaints effectively, demonstrating exceptional problem-solving skills and customer service acumen.
  • Conducted regular audits of cash drawers and financial transactions, ensuring proper accounting procedures were followed daily.

Assistant Store Manager in Training

Starbucks
10.2020 - 05.2023
  • Reduced employee turnover by fostering positive work environment and addressing staff concerns promptly.
  • Supported successful launch of new products by coordinating marketing efforts, organizing special events, and training staff on product knowledge.
  • Built loyal customer base through consistent follow-up, personalized attention to their needs, and implementation of targeted loyalty programs.
  • Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
  • Continuously evaluated store processes for improvement opportunities, leading to increased productivity and enhanced customer experiences.
  • Facilitated timely order fulfillment for customers by managing efficient shipping processes and maintaining accurate stock levels.
  • Improved store operations by streamlining processes and implementing efficient inventory management systems.
  • Assisted in driving sales growth through effective merchandising strategies and staff training programs.
  • Enhanced visual appeal of store through creative merchandising displays that highlighted key product features effectively.
  • Assisted in recruitment and hiring process by interviewing candidates, providing input on selection decisions, and ensuring smooth onboarding experience for new hires.
  • Implemented loss prevention measures to reduce shrinkage, ensuring accurate inventory counts and secure storage practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed scheduling for entire department.
  • Coordinated logistics efforts for acquiring necessary resources, streamlining supply chain management processes as needed for maximum efficiency gains.

Assistant Store Manager

Graeter’s
10.2016 - 10.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Reported issues to higher management with great detail.

Education

Bachelor of Arts - Business

University of Louisville
Louisville, KY
04-2022

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Customer service focus
  • Training assistance
  • Creative problem solving
  • Team collaboration and leadership
  • Staff training and development
  • Goal setting and tracking

Certification

  • Certified Food Handler, ServSafe - Expires 1/21/2028
  • Certified Food Safety Manager, National Registry of Food Safety Professionals - Expires 2027

Timeline

Shift Leader

Dutch Bros
01.2025 - Current

Front Desk Leader

Walt Disney Company
06.2023 - 05.2024

Assistant Store Manager in Training

Starbucks
10.2020 - 05.2023

Assistant Store Manager

Graeter’s
10.2016 - 10.2020

Bachelor of Arts - Business

University of Louisville