Hi, I’m
Ari Show
Sioux Falls,SD
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Summary
Systematic Marketing Analyst with 15 years of experience and extensive training in project management and data analytics. Expert in business administration and data collection for research and metric analysis. Proven skills in effective collaboration, communication, and maintaining lasting rapport with coworkers and clients.
Overview
18
years of professional experience
Work History
Warwolf Productions
Producer
01.2008 - Current
Job overview
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Developed schedules for production, editing, production plans, and organized resources for timely delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Work with clients to gain an understanding of project requirements, and ensure that expectations are understood and met
- Ability to make quick decisions.
- Facilitated communication between production staff and other departments to synchronize work.
Vervent, Inc
Marketing Analyst
11.2021 - 04.2024
Job overview
- Work with internal customers to maintain and create reports
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Act as a liaison between technology groups and internal customers in order to solve issues or recommend solutions
- Assessed KPIs to achieve in-depth understanding of campaign performance.
- Analyzed third-party data and investigated new growth opportunities.
- Conducted trend forecasting and analysis.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
First Premier Bankcard
Portfolio Analyst
06.2015 - 10.2021
Job overview
- Work with internal customers to maintain and create reports
- Run a phone dialer operating system and communicate with internal customers at different sites on a regular basis to ensure software is performing at its optimum level
- Act as a liaison between technology groups and customer in order to solve issues or recommend solutions
- Utilize SQL to maintain stored procedures and create new procedures.
- Created various SSRS reports to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions and SQL.
Wells Fargo - Retirement Technology
Systems Support Analyst
10.2012 - 11.2014
Job overview
- Work with internal customers to gain an understanding of business requirements, and ensure that customers expectations are understood and met
- Utilize diagnostic tools and other tools to monitor, maintain, troubleshoot, and restore service or data to systems and documenting the results
- Act as a liaison between technology groups and customer in order to solve issues or recommend solutions
- Experience with relational databases and reading stored procedures
- Utilize SQL and UNIX to troubleshoot problems.
Cigna
Business Project Analyst
03.2006 - 09.2012
Job overview
- Designed and maintained 80+ Microsoft Access Databases to help the phone-facing representatives perform more efficiently
- Monitor representatives and how they work and create computer program tools to assist them with working more efficiently
- Meet with supervisors, and department heads to discuss improvements, review data, and provide updates on project statuses.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
CIGNA Home Delivery Pharmacy
Member Services Senior Rep
03.2006 - 09.2012
Job overview
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Answered questions quickly via email or return phone call within 1-hour period.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
CIGNA Home Delivery Pharmacy
Customer Service Subject Matter Expert
03.2006 - 09.2012
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
CIGNA Home Delivery Pharmacy
Phone Representative
03.2006 - 09.2012
Job overview
- Contact doctor's offices to obtain prescriptions for new orders
- Contact patients to inform of high cost on medications and explain insurance plans and deductibles
- Contact patients to inform of delay in response from doctor.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Education
Colorado Technical University
from Information Technology
12.2010
South Dakota State University - Brookings
from Music Business
05.2005
South Dakota State University - Brookings
from Psychology
12.2003
Skills
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Web Design
- Adobe Photoshop
- HTML
- Visual Basic
- Project Management
- Database Management
- Code Documentation
- Event Organizer
- WordPress
- Customer Service
- Visual Basic for Applications
- Useful to modify Microsoft Applications
- Scheduling
- Website Optimization
- Targeted Marketing Campaigns
- ROI Analysis
- SQL and Excel Expertise
- Professional Networking
- Content Production
- Contract Negotiations
- Supervising Staff
- Talent Recruitment
- Fundraising
- Casting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Marketing Analyst
Vervent, Inc
11.2021 - 04.2024
Portfolio Analyst
First Premier Bankcard
06.2015 - 10.2021
Systems Support Analyst
Wells Fargo - Retirement Technology
10.2012 - 11.2014
Producer
Warwolf Productions
01.2008 - Current
Business Project Analyst
Cigna
03.2006 - 09.2012
Member Services Senior Rep
CIGNA Home Delivery Pharmacy
03.2006 - 09.2012
Customer Service Subject Matter Expert
CIGNA Home Delivery Pharmacy
03.2006 - 09.2012
Phone Representative
CIGNA Home Delivery Pharmacy
03.2006 - 09.2012
Colorado Technical University
from Information Technology
South Dakota State University - Brookings
from Music Business
South Dakota State University - Brookings
from Psychology
Hobbies
- Knitting
- Crochet
- Sewing
I'm self-taught in the above skills. I love learning new things and challenging myself with different puzzles and patterns to solve or create.
Similar Profiles
Susan HullSusan Hull
Television Producer at Circus Dog Productions - Pietown ProductionsTelevision Producer at Circus Dog Productions - Pietown Productions
Colette PostaerColette Postaer
Costume Production Designer at Which Witch Productions (multiple productions)Costume Production Designer at Which Witch Productions (multiple productions)
Kathryn SagemanKathryn Sageman
Sequence Technical Motion and Layout Artist at TCF Productions 27 Inc. Fox Productions 27Sequence Technical Motion and Layout Artist at TCF Productions 27 Inc. Fox Productions 27
Chantelle Vande KampChantelle Vande Kamp
Inpatient Counselor Trainee at Avera Behavioral Health CenterInpatient Counselor Trainee at Avera Behavioral Health Center
Noah StoebnerNoah Stoebner
Residential Sales Associate at Midcontinent CommunicationsResidential Sales Associate at Midcontinent Communications