Aria Beane
Baltimore,MD
Summary
Detail-oriented professional with strong interpersonal skills and judgment seeking to secure the role of Administrative Assistant. Proven track record of efficiently managing office tasks and providing exceptional support to executives. Skilled in coordinating meetings, handling correspondence, and maintaining organized filing systems. Eager to contribute expertise in administrative duties to a dynamic team environment.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
ENT Baltimore, Mercy Medical Center
Baltimore, MD
02.2025 - Current
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Spearheaded efforts to implement an electronic medical record system that streamlined workflows and improved overall efficiency.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Unit Secretary
Greater Baltimore Medical Center, GBMC
Baltimore, MD
11.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Managed incoming calls and directed to appropriate department.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Administrative Assistant
Progressive Life Center
Baltimore, MD
08.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Patient Service Representative
Mercy Medical Center
Baltimore, MD
10.2019 - 08.2021
- Maintain the efficient flow of patients, visitors, other staff, and information on the patient care area.
- Proactively providing direct clerical and administrative support to the patient care department and collaborate as needed with other department to maintain smooth operation of the unit.
- Responsible for managing the physician schedule, assisting callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, collect referrals, and surgical authorizations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Administrative Assistant
The Children’s Guild
Baltimore, MD
10.2017 - 09.2019
- Established, coordinated, and administered intake procedures for incoming students.
- Coordinated efforts with diverse groups to enhance school fundraising activities.
- Boosted support for the school by implementing door-to-door outreach.
- Maintained accurate records of monthly board meetings.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Receptionist
The Mandala Center
Baltimore, MD
12.2015 - 09.2018
- Established and sustained a welcoming and tranquil atmosphere for incoming patients.
- Managed intake procedures for incoming patients and guests.
- Directed front desk operations, managing multi-phone system and addressing written inquiries from patients and public.
- Coordinated appointment schedules and facilitated interoffice communication.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Continuing Education/Workforce Development - Front Office Pre-Apprenticeship Program
Community College of Baltimore County (CCBC)
Baltimore, Maryland10.2022
High School - undefined
Baltimore City College
06.2011
Skills
- Microsoft Suite; Office, Excel, Outlook, Powerpoint
- Meeting Scheduling
- Timekeeping
- Calendar Management
- Travel Coordination
- Event Coordination
- Organization
- Budgeting, Expense Reports
Timeline
Patient Care Coordinator
ENT Baltimore, Mercy Medical Center
02.2025 - Current
Unit Secretary
Greater Baltimore Medical Center, GBMC
11.2023 - Current
Administrative Assistant
Progressive Life Center
08.2021 - 01.2024
Patient Service Representative
Mercy Medical Center
10.2019 - 08.2021
Administrative Assistant
The Children’s Guild
10.2017 - 09.2019
Receptionist
The Mandala Center
12.2015 - 09.2018
Continuing Education/Workforce Development - Front Office Pre-Apprenticeship Program
Community College of Baltimore County (CCBC)
High School - undefined
Baltimore City College