Aria B. Massengale
New Albany,IN
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
4
4
years of professional experience
Work History
Chick-fil-A Team Member
Chick-fil-A
Jeffersonville, IN
01.2026 - Current
- Operated kitchen equipment including ovens, mixers, and slicers safely.
- Supported team during peak hours to ensure efficient workflow and service.
- Followed food safety standards to prevent contamination and ensure hygiene.
- Disposed of waste and cleaned work areas to maintain a safe environment.
- Collaborated with staff to streamline kitchen processes and improve efficiency.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Disposed of garbage according to health regulations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
Chick-fil-A Team Member
Chick-fil-A
Jeffersonville, Indiana
08.2025 - Current
- Provided excellent customer service and addressed inquiries promptly.
- Supported team members in daily operations and maintained workflow efficiency.
- Operated cash register and processed transactions accurately and efficiently.
- Collaborated with team to ensure cleanliness and organization of workspace.
- Trained new team members on company policies and procedures effectively.
- Handled customer complaints with professionalism and empathy during interactions.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
Customer Service Manager
McDonald's
Charlestown, Indiana
06.2025 - 08.2025
- Managed daily customer service operations for a leading retail organization.
- Trained and mentored team members on customer interaction best practices.
- Developed and implemented new customer service protocols to enhance efficiency.
- Resolved complex customer inquiries using strong problem-solving skills.
- Collaborated with cross-functional teams to improve overall service delivery.
- Monitored customer feedback to identify areas for service enhancement.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Manager Assistant
McDonald's
Seymour, USA
07.2024 - 06.2025
- Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees
- Coach team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Direct and coordinate restaurant activities to obtain optimum customer service
- Demonstrate time-management skills in the organization by working in a fast-paced and high pressure environment while maintaining quality customer service
- Assisted management in training new crew members on operational procedures.
- Coordinated inventory levels to ensure optimal stock availability for daily operations.
- Managed customer inquiries to provide timely and effective service resolution.
- Supported team in maintaining cleanliness and organization of dining and kitchen areas.
- Implemented standard operating procedures to enhance operational efficiency and safety.
- Collaborated with staff to improve workflow and customer satisfaction during peak hours.
- Monitored food preparation processes to adhere to health and safety standards.
- Facilitated communication between crew members and management for effective teamwork.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Performed research on potential projects or initiatives to determine feasibility.
- Provided administrative support to department head, such as scheduling meetings and preparing reports.
Crew Trainer
McDonald's
Seymour, USA
06.2022 - 07.2024
- Supported management by training new crew members, restocking merchandise and maintaining excellent customer service standards
- Skilled role models to Crew, Delivering exceptional QSC, and warm and friendly service to every customer service
- Initiated leadership in training franchise employees on McDonald's Corporate Guest Service/Operational Standards
Crew Member
McDonald's
Seymour, USA
05.2022 - 07.2022
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Serve food, beverages, and desserts to customers, such as take-out, dine-in, delivery orders
- Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout
- Request and record customer orders, and compute bills, using cash registers, multi-counting machines, or pencil and paper
Education
Core 40 Diploma -
Seymour High School
Seymour, INSkills
- Communication
- Critical Thinking
- Conflict resolution
- Networking
- Customer Service
- Creativity
- Leadership
- Adaptability
- Stress management
- Food safety
- Cash handling
- Kitchen equipment operation
- Team collaboration
- Time management
- Process improvement
- Problem solving
- Effective communication
- Staff training
- Workflow optimization
- Quality control
- Continuous improvement
- Teamwork and collaboration
- Task prioritization
- Workstation setup and breakdown
- Daily food preparation
- Order taking
- Food preparation
- Listening skills
- Verbal and written communication
- Professional demeanor
Timeline
Chick-fil-A Team Member
Chick-fil-A
01.2026 - Current
Chick-fil-A Team Member
Chick-fil-A
08.2025 - Current
Customer Service Manager
McDonald's
06.2025 - 08.2025
Manager Assistant
McDonald's
07.2024 - 06.2025
Crew Trainer
McDonald's
06.2022 - 07.2024
Crew Member
McDonald's
05.2022 - 07.2022
Core 40 Diploma -
Seymour High School