Aria Kajeh
San Diego,CA
Summary
Creative and driven marketing specialist with a passion for finding meaningful solutions through critical thinking, collaboration, and problem-solving. Motivated to enhance products, services, and customer experiences through productivity and inspirational marketing. Experienced leader seeking to leverage these skills in a professional role.
**Bi-lingual in English and Farsi (Persian)
Overview
9
9
years of professional experience
Work History
Cofounder & Sales/Business Manager
Toad Tech
04.2024 - Current
- Collaborated in establishing a custom PC-building business, specializing in personalized hardware configurations.
- Established foundational processes for business operations.
- Developed marketing materials to boost brand awareness and customer engagement.
- Managed end-to-end sales processes, including quoting, pricing, and closing deals.
- Contributed to business growth by fostering client relationships and ensuring high satisfaction rates.
Product and Customer Experience Specialist
Trader Joe's
07.2017 - Current
- Resolved customer complaints efficiently and promptly, providing exceptional customer service in a fast paced retail environment.
- Developed and maintained strong customer relationships to ensure customer loyalty and satisfaction while collaborating with other departments to ensure customer expectations were met.
- Trained and supervised approximately 75% of current working staff, providing guidance on customer service, product knowledge, and safety procedures.
- Head of produce, managed inventory levels, ordering processes, and product displays to ensure freshness and best presentation.
- Collaborated with cross-functional teams to develop and implement innovative solutions for enhancing the overall customer shopping experience within the produce department.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Chiropractic Assistant
Wellness Lounge
02.2018 - 01.2019
- Provided administrative and chiropractic support to a busy chiropractic office.
- Facilitated procurement and inventory management of clinic supplies to ensure operational efficiency.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Assistant Coach
KAO Basketball
06.2016 - 05.2017
- Supervised practices and games to ensure that players followed coaching instructions.
- Developed individual and team strategies to improve game performance.
- Created a positive atmosphere to foster teamwork and camaraderie among the players.
- Demonstrated strong communication skills to effectively communicate with players and other staff.
- Advised head coach on discipline, performance, and other decision-making areas.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
Education
Bachelor's - Marketing
San Diego State University
San Diego, CA05-2024
Skills
- Salesforce Trailhead Certified Proficient in iOS/ MacOS/ CANVA, Communicative, Excel in customer satisfaction, Leadership experience (Team Captain), collaborator, team player
Timeline
Cofounder & Sales/Business Manager
Toad Tech
04.2024 - Current
Chiropractic Assistant
Wellness Lounge
02.2018 - 01.2019
Product and Customer Experience Specialist
Trader Joe's
07.2017 - Current
Assistant Coach
KAO Basketball
06.2016 - 05.2017
Bachelor's - Marketing
San Diego State University
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