Aria Kelly

I provided administrative support for a Tucson-based pet care company, managing a team of five receptionists.

My duties included:

• Scheduling and confirming appointments.
• Filing, data entry, and document preparation for more efficient office workflow.
• Functioning as a live chat support agent, resolving issues between the client and website
• Managing high-volume phone calls on a multi-line phone system

I started out as a receptionist for this Tucson-based Investigation Service. I worked my way up to manager over my five years with the company, until it unfortunately closed permanently, due to COVID.

My duties included:

• Providing exceptional customer service when addressing client inquiries or concerns.
• Facilitating consultations and appointments.
• Maintaining confidential records.
• Scheduling the bookings and reaching out about follow-up appointments
• Improving staffing during busy periods by creating employee schedules.

Throughout my time at university, I was the right-hand to the Administrative Head of the Education Department.

My duties included:

• Supporting executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Collaborating on special projects, such as the creation of our Path to Success program for students who were first in their families to attend university.
• Assisting in onboarding and training new employees.
• Updating our calendar management system, minimizing previous scheduling conflicts.