Aria McClain
White Bear Lake,MN
Summary
Results-driven sales and account management professional with a strong background in client relations, consultative selling, and cross-functional collaboration. Proven success in driving client retention, resolving escalated issues, and supporting revenue growth through strategic communication and tailored solutions. Adaptable team player with a passion for learning and mentoring.
Overview
3
3
years of professional experience
Work History
Account Manager
Dynata
10.2024 - 06.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Conference Sales Account Manager
Gartner
10.2023 - 10.2024
- Communicate with diverse C-Level Executives, build rapport and long-term relationships, and achieve conference sales metrics weekly.
- Educate sales prospects on conference benefits, conduct research on customer business needs & initiatives, deliver conference solution demonstrations, and upsell team sends to generate higher deal size and revenue.
- Track and manage sales data, customer accounts, and consultations using SalesLoft, CASPR & Client Connect CRMs.
- Identify business development opportunities and coordinate with the sales team to develop presentations, qualify leads, and develop sales strategies for the territory
Peer Mentor
Gartner
01.2024 - 10.2024
- Guide new hires through onboarding processes, ensuring a smooth integration to the sales team
- Provide one-on-one mentoring, offering personalized feedback and strategies for improvement
Life Sciences Staffing Consultant
Beacon Hill Life Sciences
06.2022 - 09.2023
- Conducted phone screenings and reference checks
- Formulate and post job openings on platforms such as Indeed, LinkedIn Recruiter & ZipRecruiter.
- Communicate with Account Managers to determine requirements for each job opening
- Manage 10+ job postings at a time, monitoring responses from applicants
- Conducted initial background checks on applicants
- Negotiate salaries on behalf of candidates, and make arrangements for start dates
Education
Marketing Major, Professional Sales Minor
Winona State University
Winona, MN05.2022
Skills
- Active Listening
- Interpersonal Communication
- Time Management
- Problem Solving
Timeline
Account Manager
Dynata
10.2024 - 06.2025
Peer Mentor
Gartner
01.2024 - 10.2024
Conference Sales Account Manager
Gartner
10.2023 - 10.2024
Life Sciences Staffing Consultant
Beacon Hill Life Sciences
06.2022 - 09.2023
Marketing Major, Professional Sales Minor
Winona State University
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