ARIA Olson
Kalamazoo,MI
Summary
Organized administrative professional with experience in scheduling, meeting coordination, document management, and confidential HR support. Strong communicator skilled in managing multiple priorities preparing polished presentations, and maintaining accurate , compliant records. Known for reliability, attention to detail, and proactive support to leadership teams.
Overview
7
7
years of professional experience
Work History
Store Manager
H&M Company USAInc
03.2023 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organize internal meetings, prepare agendas, secure metting spaces, and coordinate follow-up actions across multiple teams.
- Prepare presentations, reports, training materials, and written communications with strong attention to accuracy, layout, and clarity.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Manage confidential HR data, including onboarding, offboarding, performance reviews, progressive discipline, and terminations, ensuring compliance with policies.
- Maintain and organize digital filing systems, ensuring accurate version control, secure storage, and easy retrieval of documents.
- Troubleshoot day-to-day issues, provide guidance to new staff, and ensure smooth operations during periods of staff turnover or absences.
- Implemented visual merchandising strategies to attract customers and boost sales.
Department Manager
H&M Company USAInc
07.2021 - 03.2023
- Developed strategic plans to optimize departmental efficiency and align with corporate objectives.
- Led a diverse team, fostering collaboration and enhancing overall performance through mentorship.
- Implemented training programs to enhance staff skills and improve service delivery.
- Supported recruitment efforts, selecting candidates aligned with company values and culture.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members. eSAT: 87%
- Ensured compliance with company policies, operational standards, and KPI expectations while executing tasks and handling employee or customer issues.
- Established clear communication channels, enhancing information flow and team cohesion.
- Prepared reports on departmental performance, presenting insights to senior management for strategic planning.
Department Supervisor
Kohls
10.2018 - 07.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Built and designed large displays weekly to promote specific products.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo04-2018
Skills
- Customer service
- Multitasking and organization
- Opening and closing procedures
- Training and mentoring
- Friendly and positive
- Cash management
- Store merchandising
- Leadership development
Timeline
Store Manager
H&M Company USAInc
03.2023 - Current
Department Manager
H&M Company USAInc
07.2021 - 03.2023
Department Supervisor
Kohls
10.2018 - 07.2021
High School Diploma -
Loy Norrix High School