Aria Pena
Alice,Texas
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Get A Grip
Alice, Texas
05.2024 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Doing daily bank deposits.
- Helping in ordering products and receiving products.
- Pricing all new products that are received.
- Cashier
- Answering all phone calls and inquires to products.
Bartender
Chili's Bar and Grill
Alice, Texas
09.2008 - 06.2024
- Cleansed glasses with sanitizing solution after each use.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Changed out all empty kegs and rotated all cases of beer.
Bartender
Big House Burgers
Alice, Texas
10.2017 - 05.2022
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Rotated all cases of beer, maintained liquor counts, changed kegs and discarded empty kegs.
Education
Medical Assistant - Medical Assistant
Career Centers of Texas
Corpus Christi, TX06-2006
Some College (No Degree) - Nursing
Coastal Bend College
Alice, TXSkills
- Employee Scheduling
- Sales monitoring
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Recruiting and interviewing
Certification
- Food Handlers License
- TABC
Timeline
Assistant Manager
Get A Grip
05.2024 - Current
Bartender
Big House Burgers
10.2017 - 05.2022
Bartender
Chili's Bar and Grill
09.2008 - 06.2024
Medical Assistant - Medical Assistant
Career Centers of Texas
Some College (No Degree) - Nursing
Coastal Bend College