Aria Reeves
McDonough,GA
Summary
Organized and dependable candidate with career-long record of customer relationship management/customer service, operations, business analysis, and account management success for leading organizations
Overview
7
7
years of professional experience
1
1
Certification
Work History
People Service and Solutions Coordinator
Graphic Packaging International
08.2023 - Current
- Actively support approximately 18,000 employees through the facilitation of case management and problem solving by creating, updating, and closing employee cases while ensuring satisfaction and prompt resolution of assigned cases
- Routinely execute and process various types of terminations, leaves of and returns from absences, position creations, job organizational changes, employee reimbursements (one-time and recurring), employee deductions, promotions, demotions, and validation of personal information revisions for salaried, salaried non-exempt, and hourly employees
- Successfully introduced a self-service centralized HR services platform for approximately 18,000 employees through a project called 'Project Pulse: Executed testing and documented pass/fail results for 52 total diverse test scripts to assist in automating HR services accessibility across the organization, utilized the developed real-life test scenarios to execute test scripts and define expected results from 52 total diverse test scripts and 298 total data points, and collaborated with internal and external business partners to successfully complete the designated and necessary test tasks for project adherence
- Thoroughly create and consistently maintain knowledge base articles as quick reference guides for process workflows, standard operating procedures, job aids, and employee lifecycle process content
- Carefully manage data, processing, and reporting hire-to-retire transactional employee administration
- Diligently ensure compliance with all regulations, policies (including Sarbanes Oxley), and processes are executed, audited, governed, and documented in alignment with defined service level
- Closely and effectively collaborate with all stakeholders (including HR Business Partners, Centers of Excellence, HRIS, IT, and other service delivery teams to implement standardized, automated, harmonized, efficient, and sustainable processes
- Accurately complete necessary employee data entry transactions following standardized quality controls and compliance requirements
- Facilitate in the recruitment, training, onboarding, and offboarding process of new hires and terminated individuals respectively
- Enthusiastically serve as a vital tier 1 support connecting stakeholders to relevant resources.
Customer Advocate
Graphic Packaging International
04.2021 - 07.2023
- Effectively manage three $1M+ revenue generated accounts for multiple national beer brands
- Promptly respond to and resolve stakeholder inquiries and issues
- Consistently ensure compliance with business partners daily
- Accurately process internal and external customer transactions daily
- Strategically created a $1k+ cost-savings process with warehouse partners to efficiently manage facility operations for accuracy, decreasing errors month-over-month by 70%
- Successfully collaborate daily with stakeholders of the supply chain process to fulfill customer orders and organizational goals
- Fluently communicate with stakeholders daily
- Efficiently work in various computer systems and applications such as SAP, Excel, Adobe, and Microsoft to perform tasks
- Prioritize and successfully execute tasks and in diligent and timely manner routinely
- Proficiently perform pricing tasks to ensure correct billing and payment.
Account Executive
International Paper
10.2019 - 01.2021
- Oversee the strategic and meticulous daily management of daily order entry for two high volume file folder accounts generating $2M+ in revenue
- Foster and maintain positive relationships with customers, deliver proactive updates on purchases to facilitate improved customer satisfaction and retention
- Liaise with both internal and external business partners to ensure accurate supply to meet customer demand
- Prioritize tasks while managing simultaneous projects and tasks within tight deadlines
- Served as a critical contributor to a realized annualized storage and handling cost savings of $12,850 through an inventory reduction of 514 tons and selling of non-conforming product
- Resulted in a total cost savings of $712,404
- Utilize proactive calls, upselling, and timely order placement and management to sell $45K of inventory
- Own all aspects of the sales cycle, including opportunity identification, pipeline building, and deal closure
- Develop strategic, customized plans and solutions to achieve target goals utilizing data and CRM tools.
Replenishment Planner
International Paper
01.2018 - 09.2019
- Headed the management of five envelope and file folder accounts that generated more than $2M in annual revenue
- Aligned objectives and bridged communications between internal and external sales representatives, production planners, transportation planners, and warehousing officials to effectively meet customer supply and demand
- Ensured projected demands were met by monitoring customer replenishments, boosting customer loyalty
- Reviewed customer orders to identify potential challenges, proposed solutions, and communicated execution plans, optimizing overall functionality
- Performed comprehensive analysis of all stock levels and trends to control inventory cost and revenue
- Reduced inventory holding cost by $11/ton/month, a cost-saving of $12K for manufacturing product transitions (basis weights and colors)
- Decreased aged inventory by spearheading a strategic approach to reduce stagnant inventory resulting in $700K in capital savings
- Established operational inventory targets for production facilities through inventory trends and science
- Converted from a manual customer account management system to an electronic collaborative tool that reduced processing by eight hours monthly
- Transitioned 46% of low-profit margin inventory from make-to-stock to make-to-order through analysis of annual sales, facilitated a reduction of 117 SKUs
- Drove efficiencies in inventory management by creating weekly inventory reports for circulation, analyzed past performance to identify opportunities for improving inventory management
- Developed inventory strategies by building forecasts to align with merchandising needs
- Analyzed replenishment performance daily to ensure plans were meeting intended objectives and adjusted where needed to maximize sales and profits.
Manufacturing Planner (Internship)
Lockheed Martin
05.2017 - 08.2017
- Coordinated and planned manufacturing processes within the guidance division for a high-volume program
- Enhanced the inventory control process by efficiently maximizing the existing system
- Organized and created daily shipments for missile components, ensured timely deliveries via transportation carriers
- Conceptualized, developed, and implemented an inventory control process system, Cycle Count Prioritization System, that reduced stock-outs, increased efficiency by 60%, and improved cost avoidance by $105K through time study analysis.
Retail Management (Internship)
CVS Health
06.2016 - 08.2016
- Collaborated with cross-functional teams, maintained team engagement and empowerment through leadership, coaching, and creative initiatives
- Launched innovative strategies to drive store sales and overall performance
- Analyzed and quantified front store and pharmaceutical financials
- Cultivated positive relationships with consumers to establish and sustain customer loyalty
- Monitored daily operations by analyzing store sales, ensuring proper staffing availability, aligning objectives with corporate pricing strategy, and weekly/monthly sales initiatives
- Amplified store sales by 20% through various strategic marketing campaigns
- Founded a workplace rewards program to enhance the culture, engage employees, and increase team spirit.
Education
Master of Business Administration (M.B.A.) -
Florida Agricultural And Mechanical University
Tallahassee, FL12.2017
Bachelor of Science (B.Sc.) in Business Administration -
Florida Agricultural And Mechanical University
Tallahassee, FL12.2016
Skills
- Data Entry
- Process Improvement
- Work Planning and Prioritization
- Database Management
- Contract Management
- Resource Allocation
- Regulatory Compliance
- MS Office
- Best Practices Implementation
- Project Support
- Customer Service
Certification
- Lean Six Sigma White Belt
- APHR (In Progress)
Affiliations
- Black Employee Global Network, May 2022-Present
- Women of GPI, June 2022-Present
- National Black MBA Association, February 2018 to Present
Timeline
People Service and Solutions Coordinator
Graphic Packaging International
08.2023 - Current
Customer Advocate
Graphic Packaging International
04.2021 - 07.2023
Account Executive
International Paper
10.2019 - 01.2021
Replenishment Planner
International Paper
01.2018 - 09.2019
Manufacturing Planner (Internship)
Lockheed Martin
05.2017 - 08.2017
Retail Management (Internship)
CVS Health
06.2016 - 08.2016
Master of Business Administration (M.B.A.) -
Florida Agricultural And Mechanical University
Bachelor of Science (B.Sc.) in Business Administration -
Florida Agricultural And Mechanical University