Aria Rich
Lahaina
Summary
Dynamic operations and marketing professional with a proven track record at The Oppenheim Group enhancing customer satisfaction and driving business growth. Skilled in customer relationship management and financial administration, adept at leading teams to exceed objectives. Achieved significant improvements in client relations and operational efficiency through strategic planning and effective communication.
Energetic and collaborative professional with natural aptitude for leadership and strategic planning. Possesses solid understanding of business operations, coupled with skills in financial management and team coordination. Committed to driving business growth and fostering positive company culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Co-Owner/Manager of Operations
Vigilatte Maui
01.2023 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
Realtor
The Oppenheim Group, Real Estate
01.2022 - 01.2025
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Manager of Guest Services
Rockwell, Crumble Catering
01.2016 - 01.2025
- Manager and Event Coordinator of Elton John's annual Oscar Viewing Party in Los Angeles, CA.
- Managed 100+ staff and employees.
- Manager of multiple large high end events. Responsible for adhering to VIP & high end guests spending an average of $1M making sure guests are 100% satisfied and maintaining professionalism and customer satisfaction.
Director of Marketing and Operations Manager
The Oppenheim Group, Real Estate
01.2022 - 01.2023
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
Operations and Marketing Manager
Standish Management
01.2015 - 01.2017
- Trained junior marketing staff, elevating team capabilities and performance.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Marketing Assistant
NFL, New England Patriots
01.2013 - 01.2014
Education
Master's Program - Architectural And Building Sciences, Literature
Oxford University
England, United Kingdom01-2015
Bachelor of Arts - Business Administration And Communications
University of Massachusetts
MA05-2014
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Workforce management
- Customer relationship management (CRM)
- Business growth
- Financial administration
- Team collaboration
- Conflict resolution
Certification
- Real Estate Salesperson License - [State] Real Estate Commission.
Timeline
Co-Owner/Manager of Operations
Vigilatte Maui
01.2023 - Current
Realtor
The Oppenheim Group, Real Estate
01.2022 - 01.2025
Director of Marketing and Operations Manager
The Oppenheim Group, Real Estate
01.2022 - 01.2023
Manager of Guest Services
Rockwell, Crumble Catering
01.2016 - 01.2025
Operations and Marketing Manager
Standish Management
01.2015 - 01.2017
Marketing Assistant
NFL, New England Patriots
01.2013 - 01.2014
Master's Program - Architectural And Building Sciences, Literature
Oxford University
Bachelor of Arts - Business Administration And Communications
University of Massachusetts