Aria Roberts

• Assess patients (in Progressive Telemetry Medical/Surgical Unit) for changes in the patient's condition, helping in coordinating incoming patients; recording patient history, and current condition; assessing patient's condition; stabilizing patients; administering medications; and monitoring the condition of patients
• Update patient charts with data such as medications to keep records current and support accurate treatments
• Records details regarding therapies to keep patient charts updated
• Promotes patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
• Collaborates with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Quickly responds to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
• Educates family members and caregivers on patient care instructions
• Administers different therapies and medications in line with physician orders and treatment plan.

• Assess for changes in the patient's condition, helping in coordinating incoming patients; recording patient history, and current condition; assessing patient's condition; stabilizing patients; administering medications; and monitoring the condition of patients
• Updates patient charts with data such as medications to keep records current and support accurate treatments
• Teams on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
• Performs triage on incoming patients and determines severity of injuries and illnesses.

• Collaborated with staff, management, and external groups to coordinate patient care
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect
• Developed policies and procedures for effective pharmacy management
• Worked closely with administration to develop and implement best practices to improve patient outcomes
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Bridged healthcare and education
• Provided care coordination
• Advocated for quality student-centered care
• Administered medically necessary medications to students
• Rendered first-aid care to staff and students
• Screened for infectious diseases to help prevent spreading within school community
• Oversaw health services for students and faculty
• Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs
• Educated students on various health topics to promote overall health and wellbeing
• Participated in development of school safety plans to address areas of concern
• Developed care plans and made referrals as necessary for students with health concerns or injuries.

• Call center environment (remote and in-office), supporting Genentech Pharmaceuticals, Procter & Gamble Oral Care Products, and Eli Lilly Pharmaceuticals
• Resolved customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Documented adverse events and quality complaints
• Troubleshot medical devices
• Case management
• Provided exceptional customer service to patients, answering questions and addressing concerns
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
• Handled customer service inquiries in person, via telephone and through email
• Filed and maintained patient records in accordance with HIPAA regulations.

• Provided direct nursing care to residents in accordance with resident plan of care including but not limited to medication administration, assessments, wound care and documentation
• Supervised the day-to-day nursing activities performed by Nursing Assistants
• Monitored patient's condition and notified physician of any change.

• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.

• Provided care in medically complex patients.

• Learned and became efficient in patient charting in HomeCare HomeBase.

• Demonstrated OASIS proficiency

• Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.

• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

• Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.

• Used HomeCare HomeBase to maintain database of relevant information for practitioners to access and coordinate patient care.

• Liaised with physicians regarding patient needs, performance and changes.

• Completed initial assessments of patients and family to determine and address individual home care needs. ·

• Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.

• Negotiated with suppliers and vendors to procure medical equipment, supplies and services.

• Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.

• Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.

• Authored initial assessments of patients and family to develop plans for individual home care needs.

• Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.

• Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.

• Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."

• Participated in on-call rotations to deliver after-hours care.