Aria Simmons
Case Management Support Worker
Lincoln,AL
Summary
Motivated Professional seeking Administrative Assistant, Paraprofessional Roles. Bringing over ten years of Public Relation Skills including: Family Services Case Management, Clinical Case Management, Educational -Special Education Aide and Transportation. With exceptional interpersonal abilities and history of working in highly dynamic and challenging environments. Enthusiastic teacher aide with several years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues and supervisors. Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant/School Bus Driver/Tour Guide Assistant
AIDB
Talladega, AL
01.2022 - 01.2023
- Assisted in planning and implementing lesson plans in accordance with state curriculum standards.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Utilized educational technology to enhance classroom learning.
- Assisted in organizing and supervising school events and field trips.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Monitored student progress, providing feedback and support as needed.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Conducted literature and resource research to support classroom projects.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Coordinated daily tasks between teachers and other staff members.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Provided individualized assistance to students with special needs in the classroom.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Organized student performance and enrichment activities to facilitate learning.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supported classroom teacher in managing a diverse classroom of students.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Assisted faculty members or staff with student conferences.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Assisted in the development of individualized education plans (IEPs) for special education students.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Facilitated small group learning activities to reinforce lesson objectives.
- Coordinated with teachers to identify and support students with special needs.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Laminated teaching materials to increase durability under repeated use.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Supervised children and participated with children in activities.
- Implemented classroom rules and procedures to maintain discipline and order.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Complied with local traffic regulations and safety requirements for bus operation.
- Verified that all passengers were seated before operating the bus.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Kept bus orderly with strong control over passenger behaviors.
- Announced stops clearly to help passengers disembark at correct locations.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Greeted customers in a friendly manner when boarding the bus.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Clinical Behavioral Aide
Altipointe Health
01.2018 - 01.2020
- Maintained records of daily attendance, food, transportation, and financial logs.
- Assist with intake for clients.
- Responsible for clinical data, Medicaid progress notes.
- Maintained the calendar and scheduled appointments for therapy for clients.
- Responsible for monthly lesson plans and activities, field trips, and various camps.
- Provided social and independent living skills lessons and activities for adolescents.
- Attended workshops, conferences, and other staff development activities.
- Supervised field trips or visits outside the facility as part of an overall treatment plan.
- Taught clients how to manage stress through relaxation techniques and breathing exercises.
- Prepared lesson outlines and plans in assigned subject areas and submitted to teachers for review.
- Reviewed homework and tests to compute and record results.
- Maintained calendar of social, recreational and educational events to enhance patient stays.
- Attended meetings with multi-disciplinary teams to discuss goals, objectives, interventions, and strategies related to client care.
- Enforced rules consistently while providing support and understanding when necessary.
- Collaborated with other professionals, such as teachers, psychiatrists, and psychologists, to develop treatment plans for clients.
- Monitored client progress and documented changes in behavior.
- Answered office phone calls and emails, answering questions, and scheduling appointments with doctors.
- Enforced administrative policies and rules governing students.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Provided individual and group counseling to clients with behavioral issues.
- Observed client interactions during playgroups or other activities to evaluate potential problems or areas of improvement.
- Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
- Emotionally supported patients, monitoring changes in behavior for potentially dangerous changes.
- Employed instruction strategies to improve development of sensory- and perceptual-motor skills.
- Maintained a safe environment for all participants in therapeutic activities.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Conducted assessments of clients' needs and developed individualized care plans based on findings.
- Provided transportation services for clients attending appointments or events away from the facility.
- Assisted with lesson planning, designing activities to promote language, cognition and memory skills.
- Educated caregivers about effective methods for handling difficult situations with their children.
- Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Family Services Case Management
TcRC- Team One Calhoun County DHR
01.2014 - 01.2016
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Performed audits of objectives and case progression for case management team.
- Conducted home visits with clients when necessary.
- Implemented and evaluated staff, volunteer or training programs.
- Collaborated with community partners such as hospitals, schools, social service agencies, and probation departments to coordinate appropriate services for clients.
- Assisted clients in accessing entitlements such as Social Security benefits or Medicaid coverage.
- Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention.
- Evaluated effectiveness of interventions by tracking outcomes of cases managed.
- Monitored client progress through regular contact with family members or other significant persons in the client's life.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Prepared and maintained budgets, personnel records or training manuals.
- Educated clients on how they can best manage their own care plan.
- Attended court hearings as a representative of the agency when necessary.
- Participated in multidisciplinary team meetings to discuss client progress towards meeting established goals.
- Coordinated referrals between outside agencies when needed.
- Advocated for members and families to coordinate care and navigate resources within system.
- Ensured that all required paperwork is completed accurately and submitted timely.
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Facilitated group meetings and workshops on topics related to mental health issues, substance abuse prevention and treatment, parenting skills.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Protected patient data in alignment with HIPAA privacy protocols.
- Conducted assessments to obtain information for participant-centered plan of care.
- Provided emotional support and encouragement during difficult times.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Provided education about available resources within the community for clients who are transitioning from institutional care back into the community setting.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Conducted home visits to assess client needs, evaluate progress, and provide resources to families.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Developed service plans for clients that included short-term goals and long-term objectives.
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Counseled parents on proper child-rearing choices.
- Managed household errands and other essential duties.
- Maintained updated knowledge through continuing education and advanced training.
Education
Psychology -
Talladega College
Skills
- Strong, collaborative skills
- Customer service
- Marketing
- Financial record keeping
- Public Relations
- Microsoft Word
- Excel
- PowerPoint
- Social media platforms
- CDL - Class A, B, and Passenger
- Highly organizational skills
- Empathy
- Task prioritization
- Feedback implementation
- Classroom technology
- Alternative dispute resolution training
- Alternative learning methods
- Social-emotional learning training
- Educational activities
- Youth mentorship
- Record keeping
- Creative lesson planning
- Clear public speaking skills
- Excellent classroom management
- Verbal and written communication
- Cooperative learning experience
- IEP planning
- Learning strategies
- Test proctoring
- Parental participation
- Collaborative learning
- Public speaking
- Data analysis
- Team building
- Conflict resolution
- Performance assessments
- Visual aids utilization
- Cognitive and behavioral development
- Student rapport
- Social-emotional learning
- Meeting planning
- Mail handling
- Scheduling
- Filing
- Advanced MS office suite
- Spreadsheet development
- Verbal communication
- Team bonding
- Patient care advocacy
- Detailed meeting minutes
- Data collection
- Health insurance processing
- Data entry
- Policy and procedure modification
- Transcription and dictation
- Data management
- Travel administration
- Correspondence writing
- Client relations
- Reading comprehension
- Microsoft Office Suite
- Travel arrangements
- Professional communication
- Writing reports
- Human resources management (HRM)
- Dedicated team player
- Compensation and benefits
- Medical terminology
- Recordkeeping and bookkeeping
- Professional and polished presentation
Timeline
Teacher's Assistant/School Bus Driver/Tour Guide Assistant
AIDB
01.2022 - 01.2023
Clinical Behavioral Aide
Altipointe Health
01.2018 - 01.2020
Family Services Case Management
TcRC- Team One Calhoun County DHR
01.2014 - 01.2016
Psychology -
Talladega College
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