Ariadna Castillo
Wilmington,NC
Summary
Dedicated environmental biology student with 4 years of experience in customer service and animal care across various roles, including Zookeeper and Serving and Sales Associate . Proven ability to maintain cleanliness and organization while effectively communicating with team members and customers. Skilled in managing inventory and providing exceptional service, with a strong commitment to animal welfare and food safety. Seeking to leverage diverse experience in a dynamic environmental or wildlife settings.
Overview
4
4
years of professional experience
Work History
Zookeeper
Carolina Wildlife Conservation Park
06.2025 - 08.2025
- Fed and wrote daily logs on Felids, including Lynx's, Fishing Cats, Servals, and Caracals, while studying their behavior.
- Fed and wrote daily logs on Callitrichids, including Galagos, Marmosets, and Cotton tops while studying their behavior.
- Pressure washed inside and outside of enclosures.
- Deep cleaning enclosures. Pulling out weeds, bleaching, replacing shavings, and removing waste.
- Carried over 50lbs of necessities or waste to and from enclosures.
- Worked with different species of birds.
Server/Waitress
Thai Lotus
11.2023 - 08.2025
- Showcased daily lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Sales Associate
Cousin Couture
08.2022 - 11.2024
- Curated and sold outfits tailored to customer preferences.
- Assisted in selecting and organizing model accessories and clothing for various projects. Supported team members in maintaining inventory of fashion items. Collaborated with peers to ensure timely preparation of outfits for events.
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Ensured store presented a tidy and orderly appearance to enhance customer experience.
Pet Care Specialist
PetSmart
04.2022 - 07.2022
- Administered medications to animals, ensuring adherence to prescribed treatment protocols.
- Monitored feeding practices and adjusted rations to meet specific dietary needs of various animal species.
- Performed regular cleaning and maintenance of animal enclosures, enhancing overall environment quality.
- Assisted customers in product selection and inquiries. Supported team in maintaining store organization and cleanliness. Contributed to achieving sales goals through effective communication.
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Supervised floor organization and layout to enhance operational efficiency.
- Managed inventory levels to ensure optimal stock availability.
- Monitored and recorded animal diets and health metrics.
Server/Waiter
Anna's Pizzeria
02.2021 - 03.2022
- Provided prompt and attentive service to guests, ensuring satisfaction and repeat visits.
- Managed customer orders accurately using POS system, enhancing order processing efficiency.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Maintained cleanliness and organization of dining area, contributing to positive dining experience.
Education
Bachelor of Science - Environmental Science
University of North Carolina At Wilmington
Wilmington, North Carolina, NC12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Conservation awareness
- Listening skills
- Excellent people skills
- Goal oriented
- Sales strategies
Timeline
Zookeeper
Carolina Wildlife Conservation Park
06.2025 - 08.2025
Server/Waitress
Thai Lotus
11.2023 - 08.2025
Sales Associate
Cousin Couture
08.2022 - 11.2024
Pet Care Specialist
PetSmart
04.2022 - 07.2022
Server/Waiter
Anna's Pizzeria
02.2021 - 03.2022
Bachelor of Science - Environmental Science
University of North Carolina At Wilmington