Ariadna Delgado
Houston
Overview
9
9
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Sunnova
Houston
10.2023 - 02.2025
- Ensured adherence to regulatory standards and company policies by conducting thorough compliance audits, implementing corrective actions, and providing training to staff, which enhanced overall operational integrity and minimized risk exposure.
- Support the implementation and management of compliance initiatives for dealer onboarding, oversight, and monitoring, including conducting trainings and identifying process improvements.
- Create and monitor customized reports to track compliance deadlines and manage inquiries, ensuring timely renewals, and providing accurate responses to support compliance and operational goals.
- Responded to high volumes of client and applicant inquiries via email and phone in both English and Spanish, ensuring timely and accurate resolution of questions and concerns.
- Investigated and resolved client-reported issues related to documentation, data discrepancies, and system access, maintaining compliance with internal and external protocols.
- Escalated complex or sensitive client concerns to the appropriate internal departments while ensuring clear documentation and follow-up communication.
- Maintained detailed and compliant case records in Salesforce and internal systems, tracking client interactions, resolutions, and response timelines.
- Provided technical and administrative support for client onboarding, form processing, and secure data uploads.
- Delivered training and system walkthroughs to clients and team members, enhancing understanding of procedures, and minimizing recurring inquiries.
- Collaborated cross-functionally with compliance, technical, and administrative teams to ensure consistent and client-focused service delivery.
Bilingual Intake Coordinator
Innovative Alternatives
Houston
02.2020 - 09.2023
- Execute administrative tasks, including precise data entry and document filing, to maintain organized records.
- Collaborate with cross-functional teams to address and resolve intake process challenges efficiently.
- Support the creation of bilingual orientation materials to facilitate client onboarding.
- Foster strong relationships with clients, staff, and community partners through effective communication and interpersonal skills.
- Demonstrated strong bilingual communication skills in handling sensitive client interactions, ensuring clarity and professionalism in both languages.
Concierge Specialist
Truluck's
Houston
12.2018 - 01.2020
- Developed and implemented an efficient seating system, enhancing guest seating speed and overall customer satisfaction.
- Managed reservations with precision using POS systems, ensuring accurate guest information and maintaining a professional demeanor in conflict resolution.
Server
Cheesecake Factory Inc
Friendswood
10.2015 - 09.2018
- Delivered exceptional guest experiences by effectively managing front-of-house operations and fostering customer loyalty through attentive service.
- Processed payments and register transactions with precision, ensuring accurate and efficient financial handling.
- Supported team development by aiding in the training of new staff members and participating in skill-enhancing trainings and meetings.
Education
Associate in Arts (A.A.) - Network and Communications Management
San Jacinto College District
Houston, TX05.2017
Skills
- Case Management
- Medical Records Management
- EHR Software
- Microsoft Office
- Database Management
- Data Auditing
- Quality Control Analysis
- Salesforce Administration
- Customer Relationship Management
- Technical Proficiency
- Empathy
- Time Management
- Communication
- Organization
- Attention To Detail
- Problem Solving
Certification
- Certified Administrative Professional
- Certified Salesforce Associate
- Certified Mediation Specialist
Timeline
Compliance Specialist
Sunnova
10.2023 - 02.2025
Bilingual Intake Coordinator
Innovative Alternatives
02.2020 - 09.2023
Concierge Specialist
Truluck's
12.2018 - 01.2020
Server
Cheesecake Factory Inc
10.2015 - 09.2018
Associate in Arts (A.A.) - Network and Communications Management
San Jacinto College District
Similar Profiles
SHANE ROGERSSHANE ROGERS
Solar Advisor at SunnovaSolar Advisor at Sunnova
Nick JohnsonNick Johnson
Solar Field Manager at SunnovaSolar Field Manager at Sunnova
Shianne WillinghamShianne Willingham
Solar Electrician at SunnovaSolar Electrician at Sunnova
Mohammed AbdelazizMohammed Abdelaziz
Help Desk at Simsim TradeHelp Desk at Simsim Trade
SYLVEST TEKANGSYLVEST TEKANG
Kitchen/Restaurant Supervisor at WAZOBIA MARKETKitchen/Restaurant Supervisor at WAZOBIA MARKET