ARIADNA MELLE
Highland Park,IL
Summary
Dedicated warehouse professional with over 11 years of experience in team collaboration and complex problem-solving. Skilled in maintaining safety standards and managing inventory effectively, contributing to streamlined operations and enhanced productivity.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Campus Colors/Team Fan Apparel
Highland Park, Illinois
09.2014 - Current
- Collaborated with team members to enhance task completion efficiency and accuracy.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Ensured safe working environment by following safety protocols and guidelines.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Inspected incoming shipments for quality and accuracy before processing.
- Communicated effectively with supervisors to report issues or delays promptly.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Specialty Pharmacy Care Coordinator
Unifar S.A. de C.V. (Farmacias San Pablo)
Mexico City
- Coordinated medication therapy management for patients, improving medication adherence through collaboration with healthcare providers.
- Assisted in developing personalized care plans based on patient needs and preferences.
- Educated patients on medication usage and side effects, enhancing understanding and adherence to prescribed therapies.
- Reviewed patient records to ensure accurate and timely medication dispensing.
- Communicated with insurance companies to resolve medication coverage issues, ensuring timely access to necessary prescriptions.
- Implemented quality improvement initiatives to enhance pharmacy services and patient care.
- Interpreted physician's prescriptions and identified potential drug interactions or contraindications.
Customer Service Representative
CMtel Importaciones, S.A. de C.V. (Skytel)
Mexico City
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, contributing to high customer satisfaction.
- Assisted customers with product inquiries and service issues.
- Processed customer orders and managed billing inquiries efficiently.
- Ensured timely follow-up on customer feedback and service requests.
- Communicated product updates and promotions to customers effectively.
- Collaborated with team members to resolve complex customer complaints, enhancing overall team effectiveness.
- Provided personalized assistance and support to develop strong relationships with customers, fostering loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided training to new employees on customer service protocols.
Education
High School Diploma -
Colegio Kansas
Mexico City07-1993
Skills
- Order picking and processing
- Inventory counting
- Shipping and receiving
- Team collaboration
- Logistics
- Time management
- Complex Problem-solving
- Workplace cleanliness
- Leadership and team building
- Attention to detail
- Care plan development
- Effective communication
- Safety compliance
- Conflict resolution
- Record preparation
Languages
Spanish
Native/ Bilingual
Certification
- Customer Service & Human Relations (Diploma), Issued by Televisa S.A. de C.V.
- Generic Pharmaceuticals (Diploma), Issued by Apotex Laboratories
- CPR Certificate, Issued by City of Highland Park Fire Dept.
Timeline
Warehouse Associate
Campus Colors/Team Fan Apparel
09.2014 - Current
Specialty Pharmacy Care Coordinator
Unifar S.A. de C.V. (Farmacias San Pablo)
Customer Service Representative
CMtel Importaciones, S.A. de C.V. (Skytel)
High School Diploma -
Colegio Kansas