Ariadna Milian

• Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.
• Managed orders and accompanying financial transactions using digital Point of Sale system.
• Knowledgeably recommended menu items based on costumer needs and preferences, including upselling complementary dishes and drinks

• Negotiated resolved customer concerns.
• Ensured maintenance of food hygiene in accordance with standards and guidelines

• Worked well in a team setting, providing support and guidance.
• Delivered accurate food orders for each patron, three plates on one arm.
• Welcomed and greeted guests to make them feel comfortable.
• Informed guests of specials and menu changes.
• Made recommendations you genuinely feel your guests will enjoy.
• Answered questions about our food, beverages and other restaurant functions and services.
• Took food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Delivered food and beverages from kitchen and bar to guests in a timely matter.
• Performed side work at the start and end of each shift as required by service station assignment.

Maintained clean service areas

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.