Ariadna Ramirez
Dallas,TX
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
7
7
years of professional experience
Work History
Service Coordinator /Quote Specialist
Malin USA
08.2022 - Current
- Open and manage daily work orders; track status using spreadsheets, company curated reports and planners.
- Handle incoming customer calls and create service requests.
- Collaborate across departments to resolve service and scheduling issues.
- Coordinate the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhance customer satisfaction by providing accurate and timely quotes for products and services.
- Manage a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Play a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Customer Service / Dispatcher /Warehouse Inventory Associate
Niagara Bottling
04.2019 - 08.2022
- Dispatched and coordinated shipping activities; checked in/out drivers using WMS, OTM & EBS.
- Responded to customer and internal inquiries regarding shipments and orders.
- Created and maintained accurate shipping and service records.
- Resolved system-related delays and ensured smooth shipment flow with the transportation team.
- Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
- Enhanced warehouse efficiency by implementing inventory control systems and procedures.
Customer Support Associate
Sam’s Club
11.2018 - 03.2019
- Assisted customers with locating products and answering service-related questions.
- Monitored floor inventory and restocked shelves as needed.
- Used handheld scanners to check product availability and support purchasing needs.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Associate of Applied Science - Business Administration
Mountain View College
Dallas, TXSkills
- Dispatching & Scheduling
- Shipping & Receiving Coordination
- Service Coordination
- Customer Service & Call Handling
- Work Order Management
- Quote Processing
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Typing Speed: 45 WPM
- Software: Oracle EBS, Oracle OTM, Manhattan WMS
- Languages: Bilingual (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Coordinator /Quote Specialist
Malin USA
08.2022 - Current
Customer Service / Dispatcher /Warehouse Inventory Associate
Niagara Bottling
04.2019 - 08.2022
Customer Support Associate
Sam’s Club
11.2018 - 03.2019
Associate of Applied Science - Business Administration
Mountain View College
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