Ariadna Sanchez Garcia
Homewood
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Store Manager
Chevron
05.2011 - Current
- Operated a cash register to process cash, check and credit card transactions
- Maintained a good sales record
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Administered all point of sale opening and closing procedures
- Processed shipments and maintained organized stock shelves
- Wrote order supply requests to replenish merchandise
- Organized inventory when shipments were received
- Built good rapport with suppliers and customers
- Manages three locations with an estimate personnel of 30 employees
Project Manager
CRDN of Birmingham
05.2021 - 10.2021
- Effectively managed a team of 4-5 people in a restoration company
- Empathize with homeowners throughout the restoration process
- Provide accurate and appropriate information regarding customer's belongings while we kept them in storage
- Maneuver through multiple computer systems (xRM, Xactimate)
- Worked with different insurance companies and adjusters to meet customers’ needs
- Have gone through multiple training classes in the first month to assure knowledge in each aspect of the procedure (textile, electronic, and art restoration)
Customer Experience Advocate
Protective Life Insurance
01.2020 - 05.2020
- Facilitate customer calls in a fast-paced environment
- Provide accurate and appropriate information regarding customer's life insurance policies.
- Maneuver through multiple computer systems at a time while attending the customer's inquiries
- Promoted to a next level support within the first month of employment.
Phone Banker II
Wells Fargo
10.2016 - 12.2019
- Credit Card Customer Service
- Assisted incoming customer calls in fast paced environment
- Provided accurate and appropriate information regarding customer's questions
- Assisted with training on newly hired employees
- Maintained customer satisfaction rating at 4.8 out of 5
- Maintained a 100% accountability with schedule
- Responsible with all bank procedures to ensuring quality in each call
- Maintained Quality Assurance rating at 98.34%
Education
Bachelor’s Degree - Information Systems
University of Alabama At Birmingham
05-2028
Associate Degree - Banking & Finance
Jefferson State Community College
12.2019
Skills
- Hourly shift management
- Operational budgeting
- Promotional planning
- Store operations oversight
- Payroll management
- Expense tracking
- Team development
- Employee training
- Inventory oversight
- Budget administration
- Bank and safe deposits
Languages
Spanish
Timeline
Project Manager
CRDN of Birmingham
05.2021 - 10.2021
Customer Experience Advocate
Protective Life Insurance
01.2020 - 05.2020
Phone Banker II
Wells Fargo
10.2016 - 12.2019
Store Manager
Chevron
05.2011 - Current
Associate Degree - Banking & Finance
Jefferson State Community College
Bachelor’s Degree - Information Systems
University of Alabama At Birmingham
Similar Profiles
Anne Zoli MOGUE FOTSOAnne Zoli MOGUE FOTSO
Cashier at ChevronCashier at Chevron
Rosemary Pascale VegaRosemary Pascale Vega
Cashier at ChevronCashier at Chevron
INDERVEER SINGHINDERVEER SINGH
Cashier at ChevronCashier at Chevron
Kimberly MitchellKimberly Mitchell
Customer Service Pharmacy Technician at CVS HealthCustomer Service Pharmacy Technician at CVS Health
Kristen ConeKristen Cone
Nursing Student at Lawson State Community CollegeNursing Student at Lawson State Community College