Ariadna Vallejo Rivera
Katy,TX
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. Experience, specializing in administrative work, problem solving, planning, and optimal customer assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficient with an ability to quickly learn and navigate any computer software program, or office filing system
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Inframark Management Services
Katy, TX
02.2024 - 09.2024
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area.
- Provided administrative support to the Community Manager as needed.
- Attended meetings of local boards and committees to stay abreast of current issues facing the neighborhood.
- Updated records of all activities related to the organization's mission and goals.
- Responded promptly to inquiries from members of the public.
- Maintained accurate financial records related to organizational expenditures.
- Compiled reports on program outcomes and progress towards meeting objectives.
- Prepared presentations regarding developments within the community.
- Served as a point of contact for vendors providing services for the organization.
- Performed administrative tasks such as filing paperwork, preparing reports.
- Resolved customer complaints promptly and professionally.
- Organized and monitored the daily operations of a clubhouse facility.
- Assisted in developing and implementing policies, procedures, and programs for the clubhouse.
Administrative Assistant
Inframark
Katy, TX
07.2023 - 02.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
Customer Service Representative
Inframark
Katy, TX
03.2023 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Inframark Management Services
Katy, TX
07.2022 - 03.2023
- Ensured compliance with environmental standards such as ballast water management plans and garbage disposal protocols.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed incoming applications and ensured that all information was properly entered into the system.
Customer Care Executive
H2O Consulting
Houston, TX
07.2021 - 07.2022
- Resolved billing issues and disputes through effective problem solving techniques.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Receptionist
Forest Park Westheimer Funeral Home
Houston, TX
02.2021 - 07.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with the preparation of obituaries for distribution to newspapers and other media outlets.
- Greeted visitors at the visitation or memorial service and provided assistance as needed.
- Assisted Funeral Director with funeral arrangements, including coordinating services and making travel arrangements for family members.
Lead Sales Associate
Rodney D. Young Insurance / Fred Loya Insurance
Houston, TX
04.2018 - 12.2020
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Negotiated with underwriters to obtain competitive rates for customers.
- Processed applications and paperwork related to policy issuance or renewal.
- Ensured that all required documents are properly filled out before submission.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Associate of Science -
Lone Star College System
Cypress, TX10-2024
High School Diploma -
Cypress Springs High School
Cypress, TX05-2017
Skills
- Event Planning
- Payment Processing
- Meticulous and detail-oriented
- Records and database administration
- Administrative abilities
- Staff Training
- Marketing and advertising
- MS Office Suite
Certification
- M100 Essentials of Community Association Management Certificate
- Limited Lines Agent/agency License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Community Manager
Inframark Management Services
02.2024 - 09.2024
Administrative Assistant
Inframark
07.2023 - 02.2024
Customer Service Representative
Inframark
03.2023 - 07.2023
Customer Service Representative
Inframark Management Services
07.2022 - 03.2023
Customer Care Executive
H2O Consulting
07.2021 - 07.2022
Receptionist
Forest Park Westheimer Funeral Home
02.2021 - 07.2021
Lead Sales Associate
Rodney D. Young Insurance / Fred Loya Insurance
04.2018 - 12.2020
Associate of Science -
Lone Star College System
High School Diploma -
Cypress Springs High School
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