Ariadna Rabassa Minguez
Mc Allen,Texas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
AMBRA
Mc Allen, Texas
07.2024 - Current
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations from patrons by phone or online.
Loan and Member Representative I
Bethpage Federal Credit Union Inc.
Remote
01.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Floater Loan and Member Representative I
Bethpage Federal Credit Union Inc.
Bethpage, NY
08.2023 - 01.2025
- Assisted customers with opening new accounts, transferring funds, setting up direct deposits, and closing accounts.
- Maintained accurate records of customer interactions utilizing computer systems for tracking purposes.
- Resolved problems or discrepancies concerning customers' accounts.
- Provided customer service and support to retail banking customers in person, over the phone, and via email.
Floater Teller
Bethpage Federal Credit Union Inc.
Long Island, NY
08.2022 - 08.2023
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Adhered to financial services security and audit procedures.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Teller
Bethpage Federal Credit Union Inc.
Patchogue, NY
02.2022 - 08.2022
- Provided exceptional customer service while accurately processing routine transactions.
- Maintained accurate records of all transactions for compliance purposes.
- Complied with Bank Secrecy Act requirements when processing suspicious activity reports.
- Balanced currency, coin, and checks in cash drawer at end of shift.
Medical Receptionist
Modern Family Medicine
West Babylon, NY
10.2020 - 01.2022
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Conducted patient intake interviews to collect medical information and insurance details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted and checked in patients, updating patient information in computer system.
Retail Sales Associate
Zara
Huntington, NY
10.2019 - 07.2020
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Head Hostess
Mirinda Lounge Bar
Barcelona, Spain
07.2017 - 10.2019
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained a clean and organized work environment for the hostesses at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved any complaints or issues with customers quickly and professionally.
Administrative Executive
University of Barcelona
Barcelona, Spain
07.2018 - 07.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments between clients and customers and internal staff members.
HR Recruiter
Randstad
Barcelona, Spain
01.2017 - 01.2018
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Updated HR databases with employee changes in position, salary, and personal information.
Education
Bachelor of Science - Sociology
University of Barcelona
Barcelona, Spain09-2019
Skills
- Team collaboration
- Problem solving
- Communication skills
- Time management
- Exceptional customer service
- Friendly, positive attitude
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Catalan
Native/ Bilingual
Accomplishments
- Promoted from Teller to Loan and Member Representative I for consistently demonstrating exceptional customer service, accuracy in transaction processing, and a strong understanding of financial products and services.
- Recognized as the Best Virtual Representative for exceeding performance goals by achieving over 133% of targets in checking accounts and loan services, earning member recognition for outstanding performance.
- Served as the only bilingual representative, providing translation services for customers and significantly enhancing customer satisfaction and company reputation.
Certification
- Notary Public of New York
Timeline
Restaurant Hostess
AMBRA
07.2024 - Current
Loan and Member Representative I
Bethpage Federal Credit Union Inc.
01.2024 - Current
Floater Loan and Member Representative I
Bethpage Federal Credit Union Inc.
08.2023 - 01.2025
Floater Teller
Bethpage Federal Credit Union Inc.
08.2022 - 08.2023
Teller
Bethpage Federal Credit Union Inc.
02.2022 - 08.2022
Medical Receptionist
Modern Family Medicine
10.2020 - 01.2022
Retail Sales Associate
Zara
10.2019 - 07.2020
Administrative Executive
University of Barcelona
07.2018 - 07.2019
Head Hostess
Mirinda Lounge Bar
07.2017 - 10.2019
HR Recruiter
Randstad
01.2017 - 01.2018
Bachelor of Science - Sociology
University of Barcelona
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