Ariadne J. López, MBA
Bear,DE
Summary
Dynamic professional with extensive experience in customer relationship management. Proven track record in enhancing team productivity and achieving cost savings through effective communication and strategic negotiation. Proficient in various systems and skilled in fostering collaboration, ensuring exceptional service delivery, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Call Center Representative
PJ Fitzpatrick
New Castle, DE
06.2025 - Current
- Set up sales or repair appointments via phone or email. Identify upselling opportunities.
- Meet individual, established metrics.
- Contribute to meeting the team goals.
- Handle customer complaints in an empathetic manner and with a can-do approach.
- Understand all products and services, and be able to explain them to customers.
- Foster collaboration and team cohesiveness.
- Remote work
Office Administrative Assistant
Extreme Machining
Newark , DE
11.2023 - 03.2025
- Provided exceptional customer service in response to client inquiries and concerns via phone calls and emails.
- Submitted requests for quotes (RFQ) to raw material suppliers and outside service vendors, ensuring they could meet customer and regulatory requirements.
- Handled all shipping and logistics, including UPS, LTL, and dedicated trucking options for finished products.
- Conducted regular office and welding supply inventory assessments and proactively ordered necessary items to prevent shortages.
- Managed vendor relationships and achieved cost savings exceeding $50,000 by negotiating contracts and sourcing suppliers for raw materials.
Business Administrator
University Of Delaware
Newark, Delaware
06.2016 - 11.2022
- Delivered excellent customer service to 65 faculty members, 25 graduate students, other administrative staff, and all undergraduate students.
- Supervised a team of three departmental administrative staff, ensuring that their performance and contributions led to the efficient operation of the department.
- Managed daily operations of the Department of Languages, Literatures, and Cultures with specific administrative management and processing of vital documentation.
- Monitored compliance with relevant regulations within the organization's policies and procedures framework.
Call Center Supervisor
Health Advocate
Plymouth Meeting , PA
05.2011 - 06.2016
- Supervised 20 national accounts call center associates.
- Addressed all escalated issues.
- Developed policies and procedures to improve staff performance and increase customer satisfaction.
- Enhanced team productivity and improved quality results by providing ongoing training, coaching, and mentoring to associates.
- Provided direction, guidance, and support, following policies and procedures.
- Reviewed and interpreted plan documents, as well as federal and state laws.
- Spearheaded continuous improvement strategies and optimized the tracking methodology of call center metrics.
Education
MBA - Business Administration
Florida Institute of Technology
Melbourne, FLBachelor of Science - Business Administration
University of Puerto Rico
Mayaguez, PRSkills
- Customer relationship management
- Effective communication
- Goal tracking
- Call center metrics
- Data analysis
- Microsoft Office proficiency
- Call center systems expertise
- Coaching and mentoring
- Employee scheduling
- Employee lifecycle management
- Corrective action processes
- Remote work capabilities
- Native Spanish speaker
Timeline
Call Center Representative
PJ Fitzpatrick
06.2025 - Current
Office Administrative Assistant
Extreme Machining
11.2023 - 03.2025
Business Administrator
University Of Delaware
06.2016 - 11.2022
Call Center Supervisor
Health Advocate
05.2011 - 06.2016
MBA - Business Administration
Florida Institute of Technology
Bachelor of Science - Business Administration
University of Puerto Rico
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