Ariadny Carrillo
Glendora,CA
Summary
Organized Operations experience with background in motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
14
14
years of professional experience
Work History
IT Operations/Accountability Lead
ManTech/ Jet Propulsion Laboratory
03.2018 - Current
- Leading the Operations team by making important policy, planning, and strategy decisions
- Collaborated, developed, and reviewed functional duties cohesively
- Manage the daily activities of the configuration and operation of IT systems
- Consult with management and review projects and tasks to meet goals, time frames, and procedures
- Developing operational project scopes and objectives, involving all relevant stakeholders, and ensuring the feasibility
- Build and maintain strong client partnerships with junior and senior personnel
- Help promote a company culture that encourages high diversity and top performance
- Provided effective technical documentation to communicate procedures and developments to support the Operations Team
- Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment
- Worked independently with minimal supervision or guidance.
- Oversaw day-to-day business operations on IT services by fostering deep professional relationships with wholesale contacts and customers.
- Reviewed strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Information Systems Technician
United States Navy
07.2009 - 03.2018
- Scheduled, coordinated, and prepared/performed training presentations for civilian and military personnel throughout the command
- Maintained the command up to date on general military training needed to fulfill Department of Defense requirements
- Engaged in various responsibilities, including network administration, database management, and computer hardware and software implementation
- Drafted documents such as correspondence, drafts, memos, and emails
- Collaborated with international teams to communicate faults and determine proper solutions
- Scheduled and coordinated pieces of training with multiple outside sources to facilitate training
- Collaborated with the VTC Engineer to recommend enhancements and propose/test automation to decrease costs and improve customer service
- Streamlined the turnover inventory of COMSEC (Communications Security) material process
- Responsible for troubleshooting, documenting problems, solutions, processes, and procedures, and providing technical support for military and civilian personnel
- Trained users on how to properly operate equipment and software programs.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Master of Business for Veterans -
University of Southern California
Bachelor of Science (BS) - Business Management
University of Phoenix
Skills
- Written and verbal communication skills
- Workforce Development
- Attention to detail
- Organizational Skills
- Project Management
- Scheduling and planning
- Strong analytical and problem-solving skills
- Strategy Development and Implementation
- Data Collection, Assessment, and Reporting
- Staffing and resource planning
- Exceptional relationship management skills
- Operational Standards
- Performance Monitoring and Evaluation
- Operations Oversight
- Inventory Accuracy
- Certification: Security SY0-501
Additional Information
- Active Top Secret/SCI Clearance with CI Polygraph
Languages
Spanish
Native or Bilingual
Timeline
IT Operations/Accountability Lead
ManTech/ Jet Propulsion Laboratory
03.2018 - Current
Information Systems Technician
United States Navy
07.2009 - 03.2018
Master of Business for Veterans -
University of Southern California
Bachelor of Science (BS) - Business Management
University of Phoenix