Arial Brown
Little Rock,AR
Summary
Detail-oriented team player with strong organizational & customer care skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Merchandise Associate
Marshalls
04.2021 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
Life Coach
Life Skills Youth
04.2019 - 04.2021
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
Customer Service Representative
Walmart
01.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Mcclellan Magnet High School
Little Rock, AR05.2018
Skills
- Retail experience
- Store Organization
- Cash Management
- Self-awareness
- Goal Setting
- Motivational Techniques
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Merchandise Associate
Marshalls
04.2021 - Current
Life Coach
Life Skills Youth
04.2019 - 04.2021
Customer Service Representative
Walmart
01.2018 - 03.2019
High School Diploma -
Mcclellan Magnet High School