ARIAL FANNING
Atlanta,US
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Guest Experience Specialist
Marriot Hotel
05.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- . Monitored industry trends and competitor offerings to maintain a competitive edge in market positioning.
- Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
- Managed reservation system efficiently, effectively handling booking modifications or cancellations as needed.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and high-quality standards.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
Assistant Store Manager
Family Dollar
07.2022 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Shift Leader
Church's Chicken
08.2019 - 05.2023
- Guided employees, maintained a safe working environment, provided training, planned work schedules, and managed production machinery.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Call Center Representative
Chime Solutions
05.2021 - 07.2022
- Exceeded revenue quotas, maintained customer account data, facilitated orders, resolved customer issues, and provided high-quality support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Customer Service
Church's Chicken
05.2018 - 08.2019
- Educated customers about promotions to increase sales
- Kept checkout areas clean and orderly, trained team members, processed new orders, and helped customers with their requests.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
High School -
Mays High School
Atlanta, GA05.2018
Skills
- Microsoft applications proficiency
- Project organization
- Team building
- MS Office
- Organization
- Team management
- Communications
- Problem resolution
- Budgets
- Customer service
- Process improvement
- Supervision
- Cold calling
- Computer literate
- High volume transactions
- Cash drawer balancing
- Money management
- Excellent verbal communication
- Coin counting
- Cleaning and sanitizing
- POS proficiency
- [Product or Service] upselling
- Sales
- Product recommendations
- Order monitoring
- Receipt and refund issuance
- Order taking
- Staff training
- Outgoing and enthusiastic
- Adaptability
- Good telephone etiquette
- Researched sales leads
- Network development
- Checking quotes
- Cost reviewing
- Goals and performance
- Sales reporting
- Cold calling skills
- Oral and written communication
- Highly competitive
- Revenue generation
- Client presentations
- Exceptional communication
- Complaint Handling
- Guest Relations
- Detail Oriented
- Data Entry
- Guest accommodations
- Documentation And Reporting
- Data inputting
- Inventory Monitoring
- Issue Resolution
- Product Sales
- Guest Orientation
- Reservation Processing
- Information Protection
Timeline
Guest Experience Specialist
Marriot Hotel
05.2023 - Current
Assistant Store Manager
Family Dollar
07.2022 - 05.2023
Call Center Representative
Chime Solutions
05.2021 - 07.2022
Shift Leader
Church's Chicken
08.2019 - 05.2023
Customer Service
Church's Chicken
05.2018 - 08.2019
High School -
Mays High School
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