Arial Gallego
Litchfield Park,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple taskssimultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Package Center Supervisor
UPS
01.2018 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced package center efficiency by implementing improved workflow strategies and streamlining processes.
- Managed scheduling for staff, maintaining adequate coverage during peak times while minimizing overtime costs.
- Facilitated clear communication between team members, ensuring smooth operations and timely deliveries.
- Developed strong relationships with clients, providing exceptional customer service and addressing concerns promptly.
- Managed conflict resolution among team members professionally, promoting a harmonious work environment conducive to productive collaboration.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Medical Administrative Assistant
Evernorth Care Group
01.2023 - 08.2023
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Merchandise associate
TJ Maxx
01.2015 - 01.2018
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
Education
Bachelor of Science - Dental Hygiene
Glendale Community College
Glendale, CA05.2025
Associate of Arts -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ01.2022
High school diploma -
Millennium High School
Goodyear, AZ05.2017
Skills
- Problem solving
- Time management
- Teamwork
- Customer service
- Keen attention to detail
- Multitasking Abilities
- Patient care and confidentiality
- Appointment Scheduling
Leadership Experience
Ability to take lead and delegate work appropriately while maintaining courtesy in order accomplish set goals for the planned day. I possess excellent communication skills and multi-task efficiency.
Timeline
Server
Olive Garden
08.2023 - Current
Senior Medical Administrative Assistant
Evernorth Care Group
01.2023 - 08.2023
Package Center Supervisor
UPS
01.2018 - Current
Merchandise associate
TJ Maxx
01.2015 - 01.2018
Bachelor of Science - Dental Hygiene
Glendale Community College
Associate of Arts -
Maricopa Community Colleges - Phoenix College
High school diploma -
Millennium High School