Arial Johnson
Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate Behavioral Technician with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Department of Mental Health
Columbia, SC
12.2021 - 12.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
Customer Service Representative
VXI Global Solutions
04.2020 - 08.2022
- Answered and responded to telephone inquiries concerning the status of EBT cards, balances, benefits available, and lost or stolen cards
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in problem-solving using recipient information, an E-funds administrative terminal, an online information guide, and a browser-based manual detailing call handling procedures.
- Verified the accuracy of customer account information and updated it when necessary.
- Kept records of all customer interactions, names, and contact information by processing customer accounts as well as file documents.
Customer Care/Tier 1 Technical Support Representative
TRC Staffing Services Inc.
01.2019 - 03.2020
- Answered an average of 35 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing information.
- Analyzed and collected customer information to prepare product or service reports.
- Assisted customers with activating contracts and pre-paid wireless phones, inserting new SIM cards, restoring content, and establishing new payment accounts.
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts.
Education
High School Diploma -
W.J. Keenan High School
Columbia, SC06.2021
Skills
- Proficient with Microsoft Office Software
- Data
- Upselling Products and Services
- Order and Refund Processing
- Responding to Difficult Customers
- Upbeat and Positive Personalities
- Behavior Intervention Plans
- Data collection and analysis
- Documentation skills
- Social Skills Development
- Positive Reinforcement
- Goal attainment
- Upselling Products and Services
- Order and Refund Processing
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Upselling Products and Services
- Order and Refund Processing
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Financial Documentation
- Debt Repayment N
- Patient Safety Management
- Health plan benefits
- Clinical Documentation
- Social skill development
- Behavior Management
- Charting and clinical documentation
- Family support and assistance
- Patient Assessment
- Behavioral Management
- Upselling Products and Services
- Upselling Products and Services
- Order and Refund Processing
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Financial Documentation
- Debt Repayment Negotiation
- Account Monitoring
- Troubleshooting Network Issues
- Analytical and Methodical
- Warranty Requirements
- Device Setup
- Citrix XenApp
- New Installations
Timeline
Behavior Technician
Department of Mental Health
12.2021 - 12.2023
Customer Service Representative
VXI Global Solutions
04.2020 - 08.2022
Customer Care/Tier 1 Technical Support Representative
TRC Staffing Services Inc.
01.2019 - 03.2020
High School Diploma -
W.J. Keenan High School
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