Adept at managing high-stress situations, I excelled as a Customer Service Representative at Advance Call Center Technologies, enhancing customer loyalty through empathetic conflict resolution. Skilled in problem-solving and active listening, I efficiently resolved escalated calls, significantly contributing to company success. My approach combines critical thinking with exceptional customer service, driving positive outcomes.
Overview
Work History
Customer Service Representative
Advance Call Center Technologies
06.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Harlingen South
Harlingen, TX
05.2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Accomplishments
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Advance Call Center Technologies
06.2024 - Current
High School Diploma -
Harlingen South
Similar Profiles
Monica FloresMonica Flores
Operations Supervisor at Advance Call Center TechnologiesOperations Supervisor at Advance Call Center Technologies