Arian Franklin
Garland,TX
Summary
Vigilant and detail-oriented professional with extensive experience in physical security, operations oversight, and compliance. Proven track record of monitoring environments for safety, maintaining strict regulatory adherence, and resolving conflicts calmly and effectively. Strong background in detailed documentation, emergency response, and ensuring safe environments across diverse facilities.
Overview
1
1
Certification
8
8
years of post-secondary education
22
22
years of professional experience
Work History
Supervisor
Ooh Wee Latrece Soul Food Restaurant
Mesquite, Texas
04.2003 - 03.2025
- Led team by creating efficient work schedules, conducting performance reviews, and providing constructive feedback to enhance team effectiveness.
- Ensured health and safety compliance across facility operations by adhering to regulations and hygiene protocols, promoting a safe workplace.
- Oversaw operations by monitoring inventory levels and placing orders, effectively securing physical assets and reducing waste.
Customer Service Representative
City of Dallas
Garland, Texas
12.2022 - 02.2024
- Logged customer interactions, issues, and resolutions into CRM systems, ensuring secure and detailed records for better follow-up and support.
- Responded promptly and empathetically to customer inquiries, enhancing customer satisfaction during in-person private sessions.
- Managed customer complaints with empathy and professionalism, fostering positive relationships and trust with clients.
Security Officer
Securitas Security Services USA, Inc
Dallas, USA
10.2008 - 08.2016
- Secured premises and personnel through regular patrols, surveillance monitoring, and access point inspections to maintain safety.
- Prevented property loss and damage by reporting irregularities, enforcing policies, and restraining trespassers to ensure compliance.
- Completed detailed reports by recording observations, surveillance activities, and witness interviews.
- Controlled traffic by directing drivers to maintain clear and safe roadways.
Education
Associate of Science - Nursing (Coursework)
Eastfield Community College
Dallas, TX 08.2019 - 09.2022
Graduate Certificate - Medical Assisting
High Tech Institute
Irving, TX 08.2005 - 09.2007
High School Diploma -
Lake Highlands High School
Dallas, TX 08.2000 - 09.2003
Skills
- Incident management
- Operational surveillance
- Access control
- Perimeter security
- Facility inspections
- Regulatory compliance
- Health and safety protocols
- Operational quality assurance
- Access management
- Report writing
- Customer interaction logging
- Accurate record-keeping
- Conflict resolution
- Environment monitoring
Certification
- Certified Food Safety Manager
- Workplace Safety & Compliance
- Patient Privacy & HIPAA Compliance
Timeline
Customer Service Representative
City of Dallas
12.2022 - 02.2024
Associate of Science - Nursing (Coursework)
Eastfield Community College
08.2019 - 09.2022
Security Officer
Securitas Security Services USA, Inc
10.2008 - 08.2016
Graduate Certificate - Medical Assisting
High Tech Institute
08.2005 - 09.2007
Supervisor
Ooh Wee Latrece Soul Food Restaurant
04.2003 - 03.2025
High School Diploma -
Lake Highlands High School
08.2000 - 09.2003