Arian Islam
Brooklyn
Summary
Experienced in customer success and relationship management, with a track record of driving client satisfaction and retention. Technically savvy with a natural ability to get into the weeds, building trust with both internal business and technical stakeholders. Utilizes proactive strategies to address customer needs and enhance engagement.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
GroundTruth
New York, NY
06.2025 - Current
- Manage a $2M+ annual media spend portfolio across 150+ clients, driving campaign performance and maximizing client ROI.
- Own the client lifecycle, delivering high-touch support that increases satisfaction, adoption, and retention.
- Identify growth opportunities and execute upsell strategies, expanding the value of qualified accounts.
- Built an all-in-one Client Health Tracker by integrating AWS Databases, Python scripts, JSON APIs, Zapier automations, and tools like Looker, Salesforce, and Monday.com to create a single source of truth for account health.
- Enhanced fraud detection to identify fraudulent media buyers and protect Supply-Side Platform (SSP) relationships, ensuring integrity of client media spend.
Platform Specialist
GroundTruth
New York, NY
10.2024 - 06.2025
- Collaborated with account executives to enhance client satisfaction by delivering effective technical support and solutions for over 150 clients across various sectors.
- Delivered comprehensive training and live demonstrations to facilitate seamless onboarding for new clients.
- Provided comprehensive technical support and guidance to enhance platform integration and optimize user experience.
- Analyzed and refined campaign setup and reporting mechanisms, fostering client trust and satisfaction throughout the process.
- Designed and implemented client-facing documentation and enablement resources to enhance onboarding efficiency.
Marketing Data Analytics Intern
adMarketplace
New York, NY
06.2023 - 08.2023
- Led special projects focused on data wrangling, data automation, customer journey tracking, and marketing ROI analysis to enhance operational efficiency.
- Streamlined campaign performance audits by automating data processing, cleansing, and formatting to ensure accurate validation of clicks, visits, and transactions.
- Collaborated with client services and leadership teams to enhance marketing ROI tracking and evaluation of ROAS/IROAS.
Marketing & Data Analytics Intern
Alpaca
New York, NY
02.2021 - 06.2021
- Utilized data analytics to design and execute marketing strategies that enhanced engagement across Twitter, Facebook, and LinkedIn.
- Collaborated with compliance department to ensure adherence of all social media content to SEC regulations for brokerage firms.
- Spearheaded overhaul of email marketing campaigns targeting over 100,000 subscribers through strategic copywriting and template design.
Education
Bachelors of Science - Media, Culture, and Communication
New York University
New York, NY05-2024
Skills
- Technical Account Management
- Data Analysis
- Retention
- CRM
- Looker
- HTML/CSS
- SQL
- Python
- JIRA
- APIs
Timeline
Customer Success Manager
GroundTruth
06.2025 - Current
Platform Specialist
GroundTruth
10.2024 - 06.2025
Marketing Data Analytics Intern
adMarketplace
06.2023 - 08.2023
Marketing & Data Analytics Intern
Alpaca
02.2021 - 06.2021
Bachelors of Science - Media, Culture, and Communication
New York University