Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Arian Johnson

San Jose,CA

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands.

Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Qualified receptionist with two years in fast-paced customer service and call center environments. Personable and professional under pressure.

Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in 9mm weapons, defensive tactics and conflict de-escalation techniques.

Overview

11
11
years of professional experience

Work History

Healthcare Protection Officer

Sutter Health Palo Alto Medical Foundation
San Jose, CA
07.2023 - Current
  • Promptly responded to incidents and documented clear information with minimal supervision.
  • Conducted regular patrols to identify security risks and hazards.
  • Assisted in training new staff on security procedures and emergency protocols.
  • Enforced company policies regarding visitor access and employee conduct standards.
  • Implemented safety measures to promote a secure environment for employees and visitors.
  • Monitored restricted areas to prevent unauthorized entry.
  • Enforced company rules and regulations through established safety procedures.
  • Secured personnel and premises by inspecting buildings and patrolling the property.
  • Verified photo IDs and tickets for guest access.
  • Completed incident reports to record security and loss prevention events.
  • Reported safety hazards for immediate remediation.

Security Officer

Miniboss
San Jose, CA
02.2022 - 03.2023
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Completed incident reports to record security or loss prevention incidents.
  • Safeguarded entrances using scanning equipment to keep lines moving.
  • Reported safety hazards for remediation response.

Armed Security Officer (Supervisor)

K-9 Security
San Jose, CA
12.2021 - Contract
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Armed Security Officer

One security
San Jose, CA
09.2021 - contract
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Santa Clara State University facilities.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Protected Luxury assets at Christian Dior against theft or damage by conducting frequent building and grounds patrols.

Security Officer

Frieght king trucking
Union City, CA
01.2021 - Current
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Responded to alarms and disturbances to maintain safety.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Medical Receptionist

Whole Body Chiropractic & Massage
San Jose, CA
04.2019 - 04.2020
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Receptionist

H&r Block Inc
San Jose, CA
12.2018 - 05.2019
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Provided information to callers and drafted office emails.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of twelve Tax Professionals.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for Tax Professionals.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Kept reception area clean and organized to provide visitors with positive first impression of company.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Answered and directed incoming calls using multi-line telephone system.

Receptionist

Merrill Gardens at Willow Glen
San Jose, CA
02.2015 - 11.2017

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Provided information to callers and drafted office emails.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of twelve Tax Professionals.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Welcomed guests and clients in an upbeat and friendly manner.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for Tax Professionals.
Greeted visitors, assessed needs and directed to appropriate personnel.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Kept reception area clean and organized to provide visitors with positive first impression of company.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Prepared, compiled and filed documents as well as reports presented to various parties.
Answered and directed incoming calls using multi-line telephone system.

Education

Associate of Science - Kinesiology

De Anza College
2016

High School Diploma -

Willow Glen High School
2013

Skills

  • Superior communication skills
  • MS Office proficient
  • Flexible scheduling
  • Group environments
  • Cheerful and energetic
  • Effective team player
  • Perfect attendance record
  • Reliable and dependable

Accomplishments

  • Won “Retail Sales Associate of the Month” Award multiple times in my department.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Recognized as Employee of month at Merrill Garden's at willow Glen Retirement home for excellent care in emergency situations .
  • Won an bonus at H&R block for never calling out and taking multiple 13 hour shifts when needed by management.

References

Ina Rivera Regional Director @ Good Samaritan Hospital

1(408) 410-7237

Saker Ghani- Ex Vice President of Hitachi Technology

+1(408) 250-8298

Soudad- Supervisor for Sutter Security Santa Clara

+1 (408) 661-3250

Timeline

Healthcare Protection Officer

Sutter Health Palo Alto Medical Foundation
07.2023 - Current

Security Officer

Miniboss
02.2022 - 03.2023

Armed Security Officer (Supervisor)

K-9 Security
12.2021 - Contract

Armed Security Officer

One security
09.2021 - contract

Security Officer

Frieght king trucking
01.2021 - Current

Medical Receptionist

Whole Body Chiropractic & Massage
04.2019 - 04.2020

Receptionist

H&r Block Inc
12.2018 - 05.2019

Receptionist

Merrill Gardens at Willow Glen
02.2015 - 11.2017

Associate of Science - Kinesiology

De Anza College

High School Diploma -

Willow Glen High School
Arian Johnson