Talented Customer Service Associate skilled at balancing customer needs and company demands.
Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.Qualified receptionist with two years in fast-paced customer service and call center environments. Personable and professional under pressure.
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in 9mm weapons, defensive tactics and conflict de-escalation techniques.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Provided information to callers and drafted office emails.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of twelve Tax Professionals.
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
Welcomed guests and clients in an upbeat and friendly manner.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for Tax Professionals.
Greeted visitors, assessed needs and directed to appropriate personnel.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Kept reception area clean and organized to provide visitors with positive first impression of company.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Prepared, compiled and filed documents as well as reports presented to various parties.
Answered and directed incoming calls using multi-line telephone system.
Ina Rivera Regional Director @ Good Samaritan Hospital
1(408) 410-7237
Saker Ghani- Ex Vice President of Hitachi Technology
+1(408) 250-8298
Soudad- Supervisor for Sutter Security Santa Clara
+1 (408) 661-3250