Ariana Acosta
Horizon City
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Adequate in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
Work History
Receptionist
West Texas Therapeutic Services
El Paso
01.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Entered insurance, demographics and health history into patient database.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Director of Merchandising
Knight Time Cheer
El Paso
01.2020 - Current
- Prepared detailed cost estimates based on labor costs, material costs, shipping expenses.
- Updated website content with new products, images, videos and text information.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Manager of Sales and Production
Bomb Beauty Products
El Paso
06.2019 - 01.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Associate of Arts - Business Administration And Management
El Paso Community College
El Paso, TX08-2020
Skills
- Multichannel communication
- Customer relationship management
- Administrative support
- Punctual and trustworthy
- Optimistic mindset
- Detail-oriented
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Receptionist
West Texas Therapeutic Services
01.2023 - Current
Director of Merchandising
Knight Time Cheer
01.2020 - Current
Manager of Sales and Production
Bomb Beauty Products
06.2019 - 01.2022
Associate of Arts - Business Administration And Management
El Paso Community College