Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Hi, I’m
Ariana Adili
Totowa,NJ
Summary
Overview
14
years of professional experience
Work History
Sephora at Kohl’s
Shop Manager
09.2023 - 07.2024
Job overview
- Displayed integrity and honesty while promoting teamwork in a vibrant and inclusive environment.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Evaluated employee performance regularly and provided clear expectations, along with constructive feedback for continuous development.
- Created an inviting store atmosphere by ensuring adherence to safety protocols and cleanliness standards.
- Grew return customer percentage by 25%
Lush Cosmetics
Floor Lead
12.2022 - 08.2023
Job overview
- Added manager support while shop manager was on leave
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Developed and implemented strategies to improve customer service and increase sales.
- Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.
- Planned and host private parties for various guests.
- Achieved bonus with a 20% above goal
Buffalo Wild Wings
Service Manager
08.2019 - 03.2022
Job overview
- Manage servers, labor costs, guest relations
- Daily operating procedures, inventory, food safety
- Serving, training, bar service
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Manager escalated guest phone calls and emails
H&M
Sales Advisor
10.2017 - 05.2019
Job overview
- Shipment processing
- Assisting customers and playing an active role in their shopping experience
- Maintaining store visual standards while fulfilling other tasks
- Being a team player to help accomplish store goals
- Adapting through store transitions
- Increased sales by offering advice on purchases and promoting additional products.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
SCOTTS' LAWN SERVIE
Customer Service / Customer Service Lead
03.2016 - 07.2017
Job overview
- Answered roughly 200 calls and emails per day
- Assist customer with account changes and requests
- Training new hires on producers, computer, and phone programs
- Answering and assisting calls promptly and officially
- Successfully adapts to new responsibilities while being a positive role model for other employees.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
HOT TOPIC INC
Assistant Manager
09.2014 - 04.2015
Job overview
- Direct and supervise employees engaged in sales, assisting customers, and meeting company goals
- Estimate consumer demand and determine the type and quantity of product needed
- Hire, scout, train and evaluate employees to meet company standards
- Verify attendance, hours worked, and pay adjustments, as well as filing and releasing payroll
- Maintain and perfect visual standards of the company to best promote and sell product
- Work to create and maintain a successful and cohesive work environment for all team members.
HOT TOPIC INC
Sales Associate/ Key Holder
04.2010 - 07.2014
Job overview
- Greet and engage with customers during their shopping experience
- Recommend, select, and help locate merchandise based on customer needs
- Met sales goals, and exceeded many company goals or standards
- Promoted several times and given new responsibilities often
- Awarded many awards such as employee of the month and district employee of the month.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
SOHO PAPER
Accounts Payable/ Customer Service Representive
02.2012 - 03.2014
Job overview
- Operate computer programs with accounting software to record, store and analyze information
- Calculate, prepare, and reconcile invoices, account statement, and other financial statements according to procedure
- Reconcile and report discrepancies found in financial documents or statements
- Assist customers with orders and exchanges via email and phone
- Direct calls and emails to appropriate departments
- Perform Credit & Collections Operations
- Input payments for Ne
Education
Passaic Valley Regional High School Little Falls, NJ
HIGH SCHOOL DIPLOMA
06.2009
University Overview
Skills
- Customer Service
- Employee Management
- Health and safety
- Employee Motivation
- Customer Engagement
- Team Leadership
- Customer Relations
Timeline
Shop Manager
Sephora at Kohl’s
09.2023 - 07.2024
Floor Lead
Lush Cosmetics
12.2022 - 08.2023
Service Manager
Buffalo Wild Wings
08.2019 - 03.2022
Sales Advisor
H&M
10.2017 - 05.2019
Customer Service / Customer Service Lead
SCOTTS' LAWN SERVIE
03.2016 - 07.2017
Assistant Manager
HOT TOPIC INC
09.2014 - 04.2015
Accounts Payable/ Customer Service Representive
SOHO PAPER
02.2012 - 03.2014
Sales Associate/ Key Holder
HOT TOPIC INC
04.2010 - 07.2014
Passaic Valley Regional High School
HIGH SCHOOL DIPLOMA
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