Ariana Allen
West Allis,WI
Summary
Hardworking and reliable Costumer Service with strong ability in Communication and Computer work. Offering. Microsoft office. computer software, and Bilingual in Spanish. Highly organized, proactive, and punctual with team-oriented mentality. Am a Quick learner.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
School Secretary
Milwaukee Public Schools, MPS
Milwaukee, WI
11.2024 - Current
- Answered inquiries from students regarding their academic progress or any other concerns they may have had.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
- Maintained student records, including attendance data and grade reports.
- Provided administrative support to the principal, teachers, and other school personnel.
- Ensured that all necessary forms were completed accurately prior to submission.
- Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
- Scanned documents into digital format for easy storage or retrieval when needed.
- Communicated with parents, teachers and members of public with patient demeanor.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
- Provided assistance with special projects or assignments as needed.
Sr. Floor Lead
Maricopa County Department of Public Health
Phoenix, AZ
02.2021 - 09.2024
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Completed connections between callers, departments, and professionals
- Scheduled appointments by sharing availability with callers and entering information into Acuity\POD Vaccine, and Asiis
- Handled incoming and outgoing calls according to standard operating procedures.
- Responsible for training and supervising staff on the floor.
- Assisted customers in finding products and providing information regarding product availability.
- Conducted weekly meetings with staff to discuss goals, objectives, updates.
- Greeted customers to determine wants or needs.
Costumer Service
Us army
Fort Bragg, NC
06.2018 - 03.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented conversations with customers to track requests, problems, and solutions
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Reviewed account and service histories to identify trends and issues
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
U.S. Army
Fort Bragg
NC
10.2014 - 03.2020
- Inspected and repaired gasoline and diesel ground power units
- Performed repairs on related military equipment and vehicles
- Inspected each unit at a technical level to determine readiness
- Power Generation Equipment Repairer
Nanny
MEYERS Family
Polk, OH
06.2012 - 09.2014
- Encouraged safe, positive behavior by redirecting children to take positive action
- Provided direct-care services for 3 children of varying ages, promoting safe, healthy, and fun lifestyle
- Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Crew Member
Taco Bell
Phoenix, AZ
10.2012 - 07.2013
- Drove team success by completing assigned task quickly and accurately
- Remained mindful of workplace safety according to predetermined specifications
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Cook's Assistant
Trinity Bible College
Ellendale, ND
01.2009 - 12.2011
- Kept detailed records of food and supply inventory, ordering more, or alerting chefs of deficiencies
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures
- Set up and performed initial prep work for food items such as soups, sauces, and salads.
Education
Associate of Science - General Studies
Trinity Bible College
12.2011
High School Diploma -
South Division High School
06.2008
Skills
- Microsoft Office
- Scanning and copying
- Customer service
- Spanish translation
- Scheduling and calendar management
- Safety optimization
- Staff Scheduling
- Networking abilities
- Team Collaboration
- Reliability
- Friendly and Helpful
- Adaptable and Flexible
- Active Listening
Accomplishments
- Commendation Medal
- Oversea Medal
- Good conduct medal
- Employee of the Month
Military Service
Us Army, SPC, 10/2014, 03/2020, Generator Mechanic change parts on the equipment troubleshoot the equipment from a 2.5KW generator through the 100Amp power plant. I was also able to learn GCSS Army and DTS programs. I was the Ammo handler for the unit., Army commendation medal
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
School Secretary
Milwaukee Public Schools, MPS
11.2024 - Current
Sr. Floor Lead
Maricopa County Department of Public Health
02.2021 - 09.2024
Costumer Service
Us army
06.2018 - 03.2020
U.S. Army
Fort Bragg
10.2014 - 03.2020
Crew Member
Taco Bell
10.2012 - 07.2013
Nanny
MEYERS Family
06.2012 - 09.2014
Cook's Assistant
Trinity Bible College
01.2009 - 12.2011
Associate of Science - General Studies
Trinity Bible College
High School Diploma -
South Division High School
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