Ariana Almanza
Redlands,CA
Summary
Healthcare administrative professional with extensive experience in referral coordination, insurance verification, and patient scheduling. Demonstrated success in optimizing workflows and creating training resources that enhance operational efficiency. Recognized for meticulous attention to detail and adherence to HIPAA regulations, serving as a reliable resource for staff training and support. Proficient in delivering exceptional communication and customer service in dynamic healthcare settings.
Overview
6
6
years of professional experience
Work History
Referral Coordinator Trainer
Loma Linda University Medical Center
Loma Linda, CA
09.2023 - Current
- Managed a high volume of patient referrals, coordinating with physicians, insurance providers, and external specialists to ensure timely scheduling and continuity of care.
- Maintained accurate referral documentation and patient records in EHR systems, ensuring compliance with HIPAA and internal policies.
- Assisted with billing operations by verifying insurance coverage, preparing service-specific cost estimates, and resolving claim discrepancies in collaboration with billing departments.
- Created a comprehensive Work-from-Home Training Guide to support remote staff onboarding, and ensure consistent performance standards across in-person and virtual settings.
- Designed and formatted internal resources, including six-week training agendas, tip sheets, and meeting minutes, to support staff development and operational efficiency.
Referral Specialist
InlandPsych Redlands Inc.
Redlands, California
02.2022 - 09.2023
- Processed incoming patient referrals by verifying insurance eligibility and benefits, ensuring accurate and timely scheduling of services.
- Scheduled in-person and virtual appointments with providers, addressing patient inquiries related to copays, required medical records, and visit preparation.
- Created patient profiles in the system, including pre-authorization procedure codes, and billing details, to support efficient claim processing and compliance.
- Responded to high-volume inbound calls, assisting with follow-up appointments, outstanding payments, and relaying provider communications to patients as needed.
Administrative Assistant
Rockridge Fire Protection
Las Vegas, Nevada
01.2020 - 02.2022
- Managed high-volume phone lines, responding to customer inquiries, and providing accurate information related to services and scheduling.
- Entered billing details, permit data, and certificate information into work order systems, ensuring accurate record-keeping, and timely project updates.
- Scheduled and modified customer appointments for fire protection services, balancing availability with staffing, and project requirements.
- Coordinated staff schedules and ordered job-specific materials to meet project deadlines and customer needs.
- Provided direct administrative support to the General Manager, including calendar management, meeting coordination, and task execution to support company operations and growth initiatives.
Education
Crafton Hills College
Yucaipa, CASkills
- Data management
- Medical billing
- Staff training
- EHR systems
Languages
Spanish
Native/ Bilingual
Timeline
Referral Coordinator Trainer
Loma Linda University Medical Center
09.2023 - Current
Referral Specialist
InlandPsych Redlands Inc.
02.2022 - 09.2023
Administrative Assistant
Rockridge Fire Protection
01.2020 - 02.2022
Crafton Hills College
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