Ariana Amaya Guzman
Las Vegas
Summary
Dynamic retail professional with a proven track record at AT&T Wireless, excelling in customer satisfaction and sales development. Skilled in cash handling and problem-solving.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
AT&T Wireless
03.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained clean and organized merchandise displays to attract customer attention.
- Operated point-of-sale systems for efficient transaction processing and customer service.
- Collaborated with team members to ensure timely restocking of sales floor inventory.
- Handled cash transactions accurately while adhering to established security procedures.
Front Desk Agent
Tahiti Village
12.2023 - 03.2024
- Managed guest check-in and check-out processes efficiently, ensuring a seamless arrival experience.
- Assisted in resolving guest inquiries and concerns promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Shift Leader
El Pollo Loco
01.2022 - 12.2023
- Led daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored inventory levels, ensuring timely restocking of supplies to meet demand.
- Enforced safety protocols to maintain a clean and compliant work environment.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Master Of International Business Management - Business Administration
College of Southern Nevada
Las Vegas, NVSkills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Problem-solving
- Time management skills
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Consultant
AT&T Wireless
03.2024 - Current
Front Desk Agent
Tahiti Village
12.2023 - 03.2024
Shift Leader
El Pollo Loco
01.2022 - 12.2023
Master Of International Business Management - Business Administration
College of Southern Nevada
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