Ariana Anderson
San Diego,CA
Summary
Passionate about helping others and promoting lasting customer satisfaction by delivering quality service and unparalleled support. Facilitate positive experiences through high quality customer care and prompt resolution of complaints and issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tres Palmas Corporation
12.2019 - Current
- Attracted potential customers by answering product and service questions; suggesting information about other products and services.
- Opened customer accounts by recording and verifying account information.
- Updated account information.
- Placed or cancelled orders from direct customers, distributors and agents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer records by updating account information.
Cannabis Delivery Driver
Express Medz
01.2017 - 12.2019
- Balanced competing priorities effectively to meet deadlines without compromising accuracy or quality of work delivered.
- Streamlined delivery route planning for increased efficiency and reduced fuel consumption.
- Safely navigated through various weather conditions and traffic situations to ensure consistent punctuality in product deliveries.
- Resolved any delivery issues or discrepancies promptly, upholding positive customer relations.
- Developed strong relationships with customers through friendly and professional service.
- Maintained a clean and organized vehicle, ensuring the safe transport of cannabis products.
Insurance Customer Service/Insurance Agent
NCPA Insurance Services
02.2013 - 12.2016
- Completed Endorsements, answered phone calls, recommended claim actions
- Maintained 15,000 online clients database
- Assisted policyholders in the maintenance and service of their policies
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer requests for products, services and company information.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Childcare
Caretaker
05.2011 - 02.2013
- Nanny
- Worked for 3 different families
- Created and implemented diverse educational strategies to boost development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Barista, Server, Cashier
Buffalo's Restaurant
11.2010 - 04.2011
- Fulfilled food and coffee orders to customers' satisfaction
- Processed money and customers' credit cards/cash payments
- Responsible for nightly bank deposits
Customer Service Representative
Kona Farms
03.2009 - 04.2010
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Country Day School
Costa Rica06.2009
Skills
- Strong Interpersonal Skills
- Computer Literate and Internet Research Proficient
- Money Handling/ Nightly Bank Deposits
- Responsible for Employees' Weekly Scheduling
- Proven Ability to Multitask
- Solid Oral and Written Communication Skills
- Fast learning
- Multi-line phone talent
- Professional telephone demeanor
- Technical Support
- Creative problem solving
- Complaint resolution
- Payment Collection
- Time management skills
- Stocking and Inventory
- Positive Attitude
Certification
-
Licensed Personal Lines Insurance Agent
-
Clinical Nutritionist Certification
-
Employee of the month Vail Resorts, Colorado
Timeline
Customer Service Representative
Tres Palmas Corporation
12.2019 - Current
Cannabis Delivery Driver
Express Medz
01.2017 - 12.2019
Insurance Customer Service/Insurance Agent
NCPA Insurance Services
02.2013 - 12.2016
Childcare
Caretaker
05.2011 - 02.2013
Barista, Server, Cashier
Buffalo's Restaurant
11.2010 - 04.2011
Customer Service Representative
Kona Farms
03.2009 - 04.2010
High School Diploma -
Country Day School
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