Ariana Argueda

*Welcomed guest, managed lane assignments, and assisted customers with game setup and equipment.

*Provided exceptional customer service, resolving issues quickly and ensuring guest had an enjoyable experience.

*Handled front desk operations including reservations, check-ins, and answering customer inquires.

*Processed payments and managed cash/ credit transactions accurately.

*Coordinated with food and beverage staff to ensure prompt delivery of orders to lanes.

*Maintained cleanliness and safety standards throughout the facility, including lanes, seating areas, and rental equipment.

*Assisted with special events and parties collaborating with team members to deliver smooth operations and memorable celebrations.

* Assist in running shifts when managers are unavailable.

* Ensure crew members follow procedures and meet service standards.

* Train new members on food prep, customer service, and saftey.

* Provide ongoing guidance to crew to improve efficiency and performance.

*Monitor drive-through and front counter for quick and friendly service.

* Ensure cleanliness and organization in kitchen, dinning area, and restrooms.

* Assist with cash register operations and balance tills.

* Act as the go between for crew members and management.

* Step in to resolve customer complaints or service issues.

* Operate the register, process payments (cash, credit, mobile pay).

* Answer questions about menu items, make suggestions, and handle special requests.

* Follow recipes and maintain consistency in taste and presentation.

* Make and serve coffee, espresso, tea, blended drinks, and specialty beverages.

* Strong customer service & communication.

* Attention to detail.

* Positive, welcoming attitude.

* Maintained a clean and organized workspace, following health, safety, and sanitation standards.

* Supported daily operations by restocking supplies, managing inventory, and coordinating with team members during high-volume shifts.