Ariana Arreola Cabrera
FARGO,ND
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Macy's. Skilled in strategic planning and customer engagement, adept at training teams for peak performance. Excelled in inventory management and visual merchandising, significantly improving store operations and customer retention.
Overview
3
3
years of professional experience
Work History
Selling and Support Captain
Macy's
09.2021 - Current
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed cash control and store opening and closing procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Utilized metrics to modify low-performing sales and marketing plans to increase effectiveness.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Effectively coached employees in enrolling customers in loyalty programs and credit cards to improve customer retention
Education
Penn Foster
Scranton, PA05.2022
Skills
- Leadership Qualities
- Customer Service
- Sales expertise
- Customer Engagement
- Sales Metrics Analysis
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Selling and Support Captain
Macy's
09.2021 - Current
Penn Foster