Ariana Baker
Chicopee,MA
Summary
Dynamic manager with a proven track record in customer service and team leadership. Skilled in decision-making and complex problem-solving, ensuring high-quality service delivery and operational efficiency.
Overview
15
15
years of professional experience
Work History
Dunkin Donuts Manager
Dunkin Donuts
08.2024 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented scheduling systems to optimize staff coverage during peak hours and improve productivity.
- Enforced compliance with health and safety regulations, maintaining a clean and safe work environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Nursery Attendant/Teacher
Our Fathers House
09.2013 - Current
- Supervised daily activities and ensured safety for children in a nurturing environment.
- Facilitated educational play sessions, promoting social interaction and developmental skills.
- Collaborated with parents to address concerns and provide updates on child progress.
- Maintained cleanliness and organization of play areas and equipment to uphold hygiene standards.
Dunkin Donuts Shift Lead
Dunkin' Donuts
09.2023 - 08.2024
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained new team members on procedures and best practices for efficient workflow.
- Coordinated shift schedules, optimizing staff allocation to meet service demands.
- Monitored inventory levels, initiating reorders to maintain stock availability.
Dunkin Donuts Crew Member
Dunkin' Donuts
06.2021 - 09.2023
- Prepared and served beverages and food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
American Red Cross Volunteer
American Red Cross
06.2011 - 12.2018
- Assembled Care Packages
- Rummage Sales Cashier
- Course Registration Packets
- Volunteer as needed
Education
High School Diploma -
Eagle Homeschool Academy
Chicopee, MA06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Documentation and reporting
- Schedule preparation
- Cash Handling
Timeline
Dunkin Donuts Manager
Dunkin Donuts
08.2024 - Current
Dunkin Donuts Shift Lead
Dunkin' Donuts
09.2023 - 08.2024
Dunkin Donuts Crew Member
Dunkin' Donuts
06.2021 - 09.2023
Nursery Attendant/Teacher
Our Fathers House
09.2013 - Current
American Red Cross Volunteer
American Red Cross
06.2011 - 12.2018
High School Diploma -
Eagle Homeschool Academy