Ariana Barrera
Laredo,Tx
Summary
Hardworking and energetic, with 5 years of experience as an Automotive Lube & Tire Technician/Service Writer, 7 years of background in sales and customer service, as well as an in-depth understanding of the sales cycle process. Talented Customer Service Associate, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Personable and deadline-driven. Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Detention Officer
CoreCivic
07.2023 - 12.2023
- The Detention Officer performs routine duties in accordance with established policies, regulations and procedures to maintain order and provide for the security, care and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments and during all other phases of activity in a correctional facility, employ weapons or force to maintain discipline and order work any post assignment on any shift
- Responsible for maintaining order, safety, and security of residents in a correctional facility
- Engage in a variety of interchangeable work areas that includes, but is not limited to, armory/key control, housing units, kitchen, medical, visitation, etc
- Control security on cameras supervision of detainee and officers/employees
- Operating doors through the computer system
Automotive Technician / Service Writer
Walmart
06.2018 - 07.2023
- Take work orders regarding vehicle maintenance, such as Lube, tires and battery services
- Scan all vehicles vin# input license plates, opening hood to check oil level, inspect vehicle for damages before driving it into the bay for services
- Work outdoors on extreme weathers hot/cold
- Add Psi to tires, check batteries
- Help out on cash registers when needed to charge customer for services
- Greeting customers
- Documenting any vehicle issues
- Preparing cost and estimates
- Part sourcing and purchasing, and finalizing customer transactions
- Driving customers' vehicles in and out from the bay
- Maintenance: Performing routine maintenance on vehicles, including oil changes, transmission fluid replenishment, brake fluid changes, and windshield wiper fluid replacement
- Inspections: Inspecting the engine block and underbody for leaks and potential issues, and checking for general wear and tear
- Grease fitting ball joints
- Clean the zerk fitting: Before attaching the grease gun, make sure the zerk fitting is clean and shiny
- Pump in grease: Attach the grease gun to the zerk fitting and pump in grease slowly until the boot swells
- Tire services: Checking tire pressure and filling tires with air, rotating tires, and diagnosing tire treads and sidewalls for issues
- Other services: Lubricating moving parts, cleaning engines, and installing new car parts
- Record keeping: Keeping important records on the condition of the cars they service
- Customer service: Helping the dealership maintain customer relationships and explaining technical issues to customers
- Inspecting air filter and cabin filter if needed
- Replaced air filters and cabin filters
Galo Eye Center
03.2017 - 06.2018
- Measured the distance between the corneas of the eyes
- Inspected eyewear lenses through a manual lensometer
- Adjusted glasses and perform minor eyeglass repair
- Collected insurance information and provided the best sales options for the patients
- Incharge of billing the eyewear to the insurances and incharge of the optical department
- Scheduled appointments, updated system with most recent contact and insurance information
- Perform eye-wear adjustments
- Trained new staff on company procedures and routines
- Developed business plans and set goals for sales and expenses
- Responsible for all aspects of sales, billing and insurance processing
- Completed daily administrative tasks and maintained multiple eyewear displays
- Champion service goals by communicating effectively with customers and providing coaching on best practice methods for selecting from a wide variety of lenses based on individual needs
Wal-Mart Vision center
04.2012 - 03.2017
- Design, measure, fit, and adapt lenses and frames for clients according to written optical prescription or specification
- Assist clients with selecting frames
- Measure customers for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
- Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames
- Verify exactness of finished lens spectacles
- Adjust frame and lens position to fit the client
- May shape or reshape frames
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
- Hipaa trained
Cashier
Wal-Mart Supercenter
03.2010 - 04.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative
- Verify customers' ages in circumstances where restricted merchandise such as alcohol is being bought
- Listen to and attempt to resolve customers' complaints and ensure that any escalated ones are informed to the right department
- Scan merchandise to determine prices and provide customers with information on what needs to be paid
- Process credit and debit cards and ensure that receipts are signed and cards are returned
- Conduct financial transactions using cash registers by taking cash in exchange of items sold
Education
High School -
Cigarroa High School
01.2010
Skills
- Strictly followed all federal and state guidelines for release of information
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Inmate control
- Facility monitoring
- Inmate observation
- Key control
- Inmate escorting
- Gate control
- Behavioral observation
- Security procedures
- First aid administration
Certification
- Level II Non commissioned Security Officer
- Level III Commissioned Security Officer
Initiatives
- Deal with problems immediately; take action and be decisive. Get it done, and get it behind you as quickly as possible
- Be the first to volunteer for those tough projects and assignments.
- Reach out to colleagues and team members who need help
Languages
English
Professional
Spanish
Professional
Timeline
Detention Officer
CoreCivic
07.2023 - 12.2023
Automotive Technician / Service Writer
Walmart
06.2018 - 07.2023
Galo Eye Center
03.2017 - 06.2018
Wal-Mart Vision center
04.2012 - 03.2017
Cashier
Wal-Mart Supercenter
03.2010 - 04.2012
High School -
Cigarroa High School