Ariana Belchie
Newberry
Summary
Seeking a position that leverages my extensive experience and strong work ethic in an organization dedicated to innovate care, advocacy, and a supportive, collaborative work environment.
Overview
30
30
years of professional experience
Work History
Catering Assistant
Cindee's Catering
02.2024 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Customer Service Representative I
University of Florida
12.2020 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed client appointments and consultations
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Verified and updated patient demographic and insurance information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected insurance payments during patient check-in
- Inspected intake documentation for emergent concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Admission Specialist / Financial Representative
UFHealth
10.1994 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assist with clinic access contingency plans and adjusted appointments as needed
- Expedite and provide healthcare access by accurately gathering demographic, sponsorship, guardian, insurance, financial, and statistical information from patients, families, physicians, physician office staff, and government agencies
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Process patient and observation admissions for hospital emergency departments
- Ensure reimbursement for services by electronically verifying insurance eligibility and benefits, obtaining insurance authorization within required time frames, and identifying and collecting patient financial obligations
- Use third-party payer resources and websites to verify eligibility, gain authorizations, and check patient financial obligations
- Decrease account receivables by following established guidelines, regulations, and policies during the registration process to increase the facility's first pass yield percentage and decrease account denials
- Contribute to the facility's point of service by creating estimates and collecting payments at the time of service
- Obtain necessary regulatory signatures for consent to treatment, financial responsibility agreements, and HIPAA requirements
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Health Information Management Classes
SANTA FE COLLEGE
Gainesville, FL03-2026
CNA -
CENTRAL FLORIDA COLLEGE
01.1992
Skills
- Scheduling
- Communication
- Verification
- Documentation
- Management
- Contingency Planning
- Multitasking
- Organization
- Follow-up
- Reliability and punctuality
- Food safety
- Food presentation
Timeline
Catering Assistant
Cindee's Catering
02.2024 - Current
Customer Service Representative I
University of Florida
12.2020 - 01.2024
Admission Specialist / Financial Representative
UFHealth
10.1994 - 01.2024
CNA -
CENTRAL FLORIDA COLLEGE
Health Information Management Classes
SANTA FE COLLEGE
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