Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ariana Benitez

Buda

Summary

Dynamic customer service professional with proven success at Arbor Terrace Elderly Care, adept at conflict resolution and enhancing customer satisfaction. Skilled in active listening and critical thinking, I have consistently transformed complaints into loyalty, driving repeat business and fostering strong client relationships. Committed to delivering exceptional service and achieving team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Arbor Terrace Elderly Care
07.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Cashier

HEB Store
02.2024 - 06.2024


  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Customer Service Manager

Food Truck
02.2018 - 11.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Enhanced team productivity with introduction of flexible working arrangements.
  • Coordinated with product development team to address frequent customer issues.
  • Elevated customer satisfaction with detailed training programs for support staff.
  • Developed customer service manual to standardize procedures across all departments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Genesis High School
Bastrop, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction measurement
  • Sales expertise
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Arbor Terrace Elderly Care
07.2024 - 01.2025

Cashier

HEB Store
02.2024 - 06.2024

Customer Service Manager

Food Truck
02.2018 - 11.2023

High School Diploma -

Genesis High School

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