Ariana Brantley
Lexington,SC
Summary
Accomplished Administrative Specialist II at DPH WIC, adept in confidentiality and data protection, with a proven track record in enhancing customer satisfaction. Leveraged proofreading and customer relations skills to significantly improve service quality. Demonstrated leadership and effective communication as a Lead Teacher at Sunshine House, fostering student success and parental engagement.
Overview
4
4
years of professional experience
Work History
Administrative Specialist II
DPH WIC
2022.07 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Follow established guidelines around customer service, and cultural competency to answer telephone calls to assist and schedule appointments as needed for current and new clients.
- Conduct eligibility interviews, review program requirements, apply processing standards, and educate clients on program standards.
Lead Teacher
Sunshine House
2020.08 - 2022.06
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
High School Diploma -
South Aiken High School
Aiken, SC06.2019
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Report Preparation
- Meeting planning
- Scheduling
- Data Entry
- Documentation and Recordkeeping
- Confidentiality and Data Protection
- Customer Service
Timeline
Administrative Specialist II
DPH WIC
2022.07 - Current
Lead Teacher
Sunshine House
2020.08 - 2022.06
High School Diploma -
South Aiken High School
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