Ariana Brown
East Haven,CT
Summary
Dynamic and dedicated professional with extensive experience at Chili's Restaurant, excelling in customer service and efficient guest flow management. Proven ability to enhance dining experiences through effective communication and strong multitasking skills. Recognized for optimizing seating arrangements and training new staff, ensuring a welcoming atmosphere and high-quality service.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Chili's Restaurant
07.2024 - Current
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system to optimize seating arrangements during peak hours.
- Communicated effectively with kitchen and serving staff to enhance service flow.
- Handled guest inquiries and concerns, providing exceptional customer service at all times.
- Maintained cleanliness and organization of front-of-house areas for welcoming atmosphere.
- Assisted in training new hostesses on operational procedures and customer interaction standards.
- Collaborated with management to implement improvements in guest seating processes.
- Monitored dining room activity to anticipate guest needs and reduce wait times effectively.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported needs of 50+ people, wait staff who attended to specific needs of countless customers daily for a busy restaurant with social relevancy and intentionality.
Food Runner
Chili's Restaurant
07.2024 - Current
- Delivered food orders promptly to ensure customer satisfaction and efficient service.
- Assisted kitchen staff by coordinating order flow during peak hours, enhancing operational efficiency.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere for guests.
- Communicated effectively with servers and kitchen team to resolve order discrepancies swiftly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Assisted in training new food runners, improving team efficiency and service quality.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Education
No Degree - Nursing
Hill Regional Career High School
New Haven, Connecticut06-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Reservation handling
- Service prioritization
- Front-of-house display creation
- Safe food handling
- Guest seating rotation
- Friendly demeanor
- Table setting arrangements
- Customer flow management
Certification
- Stop The Bleed Certified: 12th grade
- How To Use N'ARCAN: 12th grade
- How To Use A EPIPEN: 12th grade
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Community Cleanup
- Gardening
- Fashion and Style
Timeline
Restaurant Hostess
Chili's Restaurant
07.2024 - Current
Food Runner
Chili's Restaurant
07.2024 - Current
No Degree - Nursing
Hill Regional Career High School