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Ariana D. Busbee
Fayetteville,NC
Work Preference
Summary
Virtual Assistant/Text Typist/Customer Service Specialist with 18 years of experience supporting remote teams through accurate document processing, client communications, and case tracking. Improves customer retention by resolving billing and connectivity issues, reducing repeat service needs, and maintaining clear CRM records. Seeks to contribute reliable administrative support and process-focused problem-solving to growing remote projects.Technical client support analyst with extensive experience at Eclerx, specializing in resolving complex technical issues and improving customer satisfaction. Proficient in software support and complaint resolution, with a strong focus on cross-functional collaboration and active listening. Consistently delivers timely and effective solutions, driving exceptional service and continuous improvement.
Overview
18
18
years of professional experience
Work History
Technical Client Support Analyst
Eclerx, LLC.
Fayetteville, NC
09.2021 - Current
- Diagnosed and resolved client issues promptly and effectively.
- Coordinated resolution of trouble tickets with multiple departments to expedite solutions.
- Logged client interactions and resolutions in tracking systems to ensure accurate records.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Provided technical support for clients using various software solutions.
- Ensured customer care excellence by implementing documented quality processes and procedures.
- Supported clients through active listening and targeted questioning to uncover specific needs.
- Offered resolution and follow-up for customer-reported issues to minimize service calls.
Verification Specialist
Cisive
Spring Lake, NC
08.2019 - 07.2021
- Researched information online to support timely decision-making
- Maintain in-depth working knowledge of departmental guidelines & processes
- Embraced continuous improvement by actively seeking ways to enhance processes and performance.
- Sought continuous improvement opportunities to enhance departmental processes
- Learned various roles within team to improve operational flexibility
Inventory Specialist
RGIS, LLC.
Hope Mills, NC
09.2018 - 07.2019
- Efficiently and quickly utilizing teamwork to accurately count and cover entire zones for store be counted 100%
- Operated machines to assist in counting and tracking inventory accurately
- Efficiently and quickly utilizing teamwork to accurately count and cover entire zones for store to be counted 100%
- Standing, kneeling, crouching, and using safety tols too to count back-stock and sales floor inventory
Appointment Setter
Bottle Free Water
Fayetteville, NC
02.2018 - 07.2018
- Conducted cold calls to promote water quality awareness program, increasing community knowledge on water safety
- Scheduled appointments for new and refinanced homeowners to receive complimentary demos of water quality solutions
- Educated homeowners on various water filtration systems and applicable discounts for equipment and installation services
Hostess
Rustic Barrel
Fayetteville, NC
10.2017 - 12.2017
- Understanding the seating chart of the restaurant, and ensuring cohesiveness of servers' sections
- Managed seating board and organized guest seating based on server availability and rotation
- Stocked and restocked the ladies' restroom and family restroom.
- Supported breakfast/brunch/dinner rushes by managing waitlist and answering phone inquiries courteously
WE-Team Member
Lowes Home Improvement
Fayetteville, NC
11.2012 - 10.2017
- Delivered knowledge and service to customers across all store departments, enhancing their shopping experience
- Self-trained in all service areas to effectively assist customers with diverse needs
- Enhanced customer experience by supporting them in completing their project needs
Customer Service Representative
Sykes Incorporated
Fayetteville, NC
10.2016 - 05.2017
- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
- Worked in multiple systems and utilized various screens to find information and solve problems.
- Utilize operational systems to process purchases of products and services
- Recommended features, accessories, upgrades, and options based on customer needs to enhance satisfaction
- Continually maintain working knowledge of all client products, services and promotions
- May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
Assistant Manager/Phone Technician
Cellairis
Fayetteville, NC
08.2014 - 03.2015
- Assistant Manager duties (key-holder), opened/closed two locations, maintaining “EOD”(end of day) transactions/ Trainer/Phone Technician to other employees
- Exhibited competitive spirit, consistently exceeding sales goals through targeted strategies
- Understood customers needs and demonstrated how our products/services meet their needs/ Multi-tasked in a fast paced environment and engaged all customers with a product demonstration
Customer Service Representative
AT&T Mobility Inc.
Fayetteville, NC
02.2012 - 07.2012
- Delivered prompt services to customer inquiries and educated customers about new products and services.
- Established human connection on every call, achieving first call resolution to meet customer needs
- Analyzed devices to provide customers with technical support for their products
Sales Associate
Hot Topic
Fayetteville, NC
07.2011 - 12.2011
- Sold and up-sold retail and novelty pop culture items, enhancing customer experience and driving sales
- Assisted customers with inquiries and communicated current sales and promotions, improving customer satisfaction
- Ensured adherence to visual presentation standards in store displays.
Cashier
Cookout
Fayetteville, NC
04.2011 - 07.2011
- Tendered money accurately, ensuring all cash and orders/media were organized at registers
- Communicated customer requests to team to ensure accurate and timely response to inquiries
- Maintained orderly register appearance and replenished workspace to support efficient transactions
- Assisted managers with various tasks to ensure smooth operations.
Customer Service Representative(A.C.E.)
Convergys
Chattanooga, TN
07.2010 - 12.2010
- Listened attentively to customer needs, empathizing with concerns to foster trust
- Clarified customer requirements and confirmed understanding to effectively resolve issues
- Resolved unstructured issues by utilizing inference and conceptual thinking to identify solutions
Media Technician
Marketing Dept.(C.S.CC)
Chattanooga, Tennessee
06.2008 - 05.2010
- Promoted college programs and engaged prospective students to consider enrollment at C.S.C.C.
- Educated off-campus sites on integrating students with main campus resources and services at C.S.C.C.
- Registered students for courses, provided financial guidance on payment plans, conducted campus tours, and distributed applications for specific programs or credit courses
Education
Associates Degree -
Chattanooga State Community College
Chattanooga, TN05-2010
High School Diploma -
Cross Creek Early College High School
Fayetteville, NC05-2010
Skills
- Technical troubleshooting
- Software support
- Application support
- Remote support
- Technical support
- Operating System Support
- Complaint resolution
- Ticket management
- Problem resolution
- Technical issues analysis
- Software installation
- Application installations
- Hardware troubleshooting
- Windows 10
- Network connectivity
- Client documentation
- Customer relationship management
- Customer service
- Customer success management
- Problem resolution
- Advising
- User Education
- Product training
- Product knowledge
- Information protection
- Office Products
- MS Office proficiency
- Videoconferencing
- Data entry
- Hardware upgrades
- Cross-functional collaboration
- Team coordination
- Time management
- Adaptability
- Analytical thinking
- Effective communication
- Active listening
- Problem solving
- Windows 10
- Product training
- Product knowledge
- Hardware troubleshooting
- Videoconferencing
- Data entry
- Linksys
- Information protection
- Customer service expert
- Analytical thinking
Skills Training
- Student Leadership Retreat Training, 2007-2010
- Bursars/Deferred Payments, Advising, Registration, & Orientation Training, 2008-2010
- Computer Skills- PC Operating Systems (MAC/MS XP, Vista)
- Office Products (MS 2003, 2007, 2010, 2013, 2016, 2019/Outlook, Word, Excel, PowerPoint, OneNote, etc.)
- Adobe 9 (PDF)
- Phone Repair/Trainer: Apple (Iphone 4/4s/5/5s/5c)
Personal Information
Available Immediately
Timeline
Technical Client Support Analyst
Eclerx, LLC.
09.2021 - Current
Verification Specialist
Cisive
08.2019 - 07.2021
Inventory Specialist
RGIS, LLC.
09.2018 - 07.2019
Appointment Setter
Bottle Free Water
02.2018 - 07.2018
Hostess
Rustic Barrel
10.2017 - 12.2017
Customer Service Representative
Sykes Incorporated
10.2016 - 05.2017
Assistant Manager/Phone Technician
Cellairis
08.2014 - 03.2015
WE-Team Member
Lowes Home Improvement
11.2012 - 10.2017
Customer Service Representative
AT&T Mobility Inc.
02.2012 - 07.2012
Sales Associate
Hot Topic
07.2011 - 12.2011
Cashier
Cookout
04.2011 - 07.2011
Customer Service Representative(A.C.E.)
Convergys
07.2010 - 12.2010
Media Technician
Marketing Dept.(C.S.CC)
06.2008 - 05.2010
Associates Degree -
Chattanooga State Community College
High School Diploma -
Cross Creek Early College High School