POETRY
Ariana Cataño
Lakeland,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Disaster Agent FEMA
Insight Global
Lakeland, FL
04.2021 - Current
- Remote Position
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered live online chats to give quick answers and solve problems faster.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Customer Service Representative
Kohls Department Store
Lakeland, FL
07.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated and maintained information in customer accounts for several customers.
- Achieved sales targets regularly with solid promotional and cross-selling skills.
- Accurately detailed customer concerns and problems as well as resolution outcomes.
- Pursued opportunities to boost company profile with customers by providing exceptional support.
Education
Associate of Science - Business Administration And Management
Polk State College
Winter Haven, FL05.2023
High School Diploma -
George Jenkins High School
Lakeland, FL05.2020
Skills
- Complaint resolution
- Call center operations
- Report preparation
- data entry
- Order Fulfillment
- Inbound and Outbound Calling
- Creative problem solving
- Good listening skills
- Recordkeeping strengths
- Technical Support
- Professional telephone demeanor
Technical Skills
- Microsoft office 365
- Microsoft word
- Microsoft Powerpoint
- Microsoft Excel
References
Available upon request
Interests
SEWING
OUT DOOR ACTIVITIES
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTimeline
Disaster Agent FEMA
Insight Global
04.2021 - Current
Customer Service Representative
Kohls Department Store
07.2019 - 10.2020
Associate of Science - Business Administration And Management
Polk State College
High School Diploma -
George Jenkins High School