Professional with strong background in home services, prepared to deliver reliable and efficient solutions. Expertise in customer service, problem-solving, and hands-on maintenance. Effective team collaborator, adaptable to evolving demands, and focused on achieving tangible results. Known for strong work ethic, dependability, and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Home Services Specialist
Home Depot
04.2025 - Current
Collecting surveys
Punctuality
Developed strong relationships with clients, leading to repeat business and referrals.
Delivered high-quality workmanship by maintaining a keen eye for detail and adhering to industry best practices.
Continuously updated knowledge of industry trends, products, and technologies to provide accurate information and recommendations to clients.
Home Health Aide
Easy Living Inc
01.2024 - Current
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Front Desk Representative
Holiday Heart and Vascular
04.2023 - 01.2024
Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
Front Desk Receptionist/Assistant
Strategic Tax Preparation
01.2023 - 04.2023
Answer phones as well as redirect calls
Data entering and collecting
Scan and save documents to desktop
Answer client emails
Mail tax documents to clients
Microsoft Excel
PowerPoint
Word
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Crew Member
Dunkin' Donuts
07.2022 - 01.2023
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
CSR - Customer Service Representative
Pest Bear Pest Control
08.2021 - 08.2022
Im very good at sales and cancel saves
I preform collections every month
I am good at working at a intense pace
I am good at paying attention to details
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
CSR - Customer Service Representative
TNW Enterprises Inc.
10.2021 - 11.2021
Work remotely
Making bound and outbound calls regarding medical information
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Housekeeper
Sunshine Christian Homes
10.2020 - 10.2021
Clean and make sure the residents room and commen areas are sanitary
Help resident care if needed
Doing residents laundry
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Team Member
KFC
04.2020 - 04.2021
Prep
Close store
Cash out and take orders
Dishes
Customer service
Sell promotional items
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Busser
Daybreak Cafe
04.2019 - 10.2019
My responsibilities were:
Clean tables/outside area
Assist waitresses
Customer service
Make drinks such as coffee
Cashier/Customer Service
Bulk Nation
03.2019 - 04.2019
My responsibilities were:
Cash customers out
Stock
Close store
Maintain clean store
Customer service
Cashier/Customer Service
Pizza Hut
08.2018 - 06.2019
My responsibilities were:
Cash customers out
Stock
Close store
Maintain clean store
Customer service
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
None - Medical Billing & Coding
Altierus career college
Tampa, FL
10.2001
High school diploma -
Anclote High School
Skills
Software Literacy
Computer Literacy
Compassionate patient support
Teamwork and collaboration
Friendly, positive attitude
Efficient meal planning
Hygiene maintenance assistance
Nutritional support
Advanced problem-solving
Strategic issue analysis
Effective time management
Effective listening abilities
Personal Information
Work Permit: Authorized to work in the US for any employer
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC