Ariana Cintrón Martínez

-Established and implemented policies and procedures to improve efficiency of office operations.

-Collaborated with Senior manager and Assistant Manager to coordinate operations and drive improvements.

-Maintains collaborative,work relationship with ACS staff and community volunteers.

-Maintains the safety and comfort of guests, volunteers and other visitors as primary focus.

-Provide support as needed to ensure a safe, supportive environment is maintained and that issues are addressed immediately and effectively.

-Remains available to guests and volunteers always to ensure the highest quality of service is provided.

-Completes guest admissions,orientations and check-outs as needed.

-Preformed data entry for various departments to facilitate timely decision-making processes.

-Conducts regular security walkthrough throughout shift to ensure lodge safety.

-Oversees and orients individual office volunteers, and volunteer groups for meals and entertainment scheduled during shift.

-Signs in and orients any applicable vendors as appropriate.

-Preforms room checks and prepares guest room for incoming guests.

-Documents pertinent information into appropriate staff and maintenance logs and shares the information with incoming staff at the end of shift.

-Undertakes other duties as assigned.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Provided clerical suppport to Account supervisors, Field Recruiters, and Area Managers.
• Coordinated and scheduled appointments.
• Completed, reviewed, and uploaded onboarding documents.
• Distributed paychecks
• Reviewed and assisted wit workers' compensation, medical/personal leave reports,forms, and employee changes.
• Supported recruiting efforts including interviewing candidates,assisting walk-in applicants and administering pre-employment drug screens.
• Responded to employee,field operations and corporate correspondence.
• Developed professional relationships with personnel and client personnel to ensure a productive work environment.
• Listen to employee concerns and refer concert to Area Supervisor(s) or Account Manager for resolution.

• Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Working at the front desk.
• Assisting customers with purchases.
• Operated a checkout lane and associated retail equipment.
• Processed debit and credit card,cash,gift card and store card transactions.
• Trained and supervised 15+ employee's operations

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Monitor and maintain inventory.
• Accurately scheduled meetings and field trips.
• Assisting students/ checking attendance.
• Assisted students with enrollment to program.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Input data into spreadsheets and databases.