Ariana Cisneros
Guadalupita
Summary
Professional food and beverage leader with comprehensive background in operational efficiency and service excellence. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving. Strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Angel Fire Resort Operations
05.2023 - Current
- Oversaw daily operations of food and beverage service, ensuring high standards of quality and customer satisfaction.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Trained and mentored staff on operational procedures, enhancing team performance and service delivery.
- Collaborated with vendors to negotiate favorable terms, improving product quality and procurement efficiency.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Implemented customer feedback system to gather insights and action improvements, leading to noticeable enhancement in service delivery.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Waitress Supervisor
Angel Fire Resort Operations
08.2022 - Current
- Trained and supervised waitstaff to ensure exceptional customer service and operational efficiency.
- Developed staff schedules to optimize coverage during peak hours and maintain service standards.
- Implemented training programs for new hires, enhancing team performance and service delivery.
- Monitored dining area for cleanliness and organization, promoting a welcoming atmosphere for guests.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Coffee Barista
Angel Fire Resort Operations
05.2022 - Current
- Trained new baristas on coffee preparation techniques and customer service standards.
- Maintained cleanliness and organization of the coffee bar area to enhance customer experience.
- Operated espresso machines, grinders, and brewing equipment to ensure quality beverage production.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
RV Resort Front Desk Receptionist
Angel Fire Resort Operations
05.2021 - Current
- Greeted guests upon arrival, provided check-in/check-out services, and ensured a welcoming experience
- Managed reservations via phone, email, and online booking systems
- Handled guest inquiries regarding site availability, resort amenities, and local attractions
- Processed payments, issued receipts, and balanced cash drawers at the beginning and end of shifts
- Resolved guest concerns and complaints promptly to ensure high levels of satisfaction
- Maintained accurate guest records and updated reservation databases as needed
- Coordinated with housekeeping and maintenance teams to ensure site readiness and respond to service requests
- Provided resort maps, rules, and information packets to new arrivals
- Monitored and enforced resort policies to ensure a safe and enjoyable environment for all guests
- Answered multi-line phones and routed calls or messages as needed
- Assisted in retail shop operations during high-traffic periods
- Developed positive relationships with guests, addressing inquiries promptly to foster a welcoming atmosphere.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hotel Front Desk Agent
Angel Fire Resort Operations
09.2020 - Current
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Coordinated room assignments based on guest preferences and availability, optimizing occupancy rates.
- Trained new front desk staff on operational procedures and company policies, improving team performance.
- Collaborated with housekeeping and maintenance teams to address guest needs and ensure room readiness.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
Housekeeper
Angel Fire Resort Operations
05.2020 - Current
- Trained and mentored new housekeeping staff on efficient cleaning techniques and safety protocols.
- Coordinated with front desk team to prioritize urgent room turnovers during peak check-in times.
- Conducted regular maintenance checks on equipment, ensuring optimal performance and safety compliance.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Implemented inventory management system for cleaning supplies, reducing waste and improving resource allocation.
- Developed a streamlined room inspection process, enhancing guest satisfaction through attention to detail.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Fan Captain
Dairy Queen Grill & Chill
05.2017 - 05.2020
- Supervised and coordinated front-of-house team to ensure fast, friendly, and accurate service
- Maintained high standards of customer service and hospitality in a fast-paced environment
- Trained new team members on DQ procedures, food safety, and customer interaction
- Managed shift operations, including breaks, station assignments, and resolving issues
- Monitored product quality and presentation to ensure adherence to DQ brand standards
- Communicated effectively with kitchen staff to ensure order accuracy and timely delivery
- Handled customer concerns and complaints with professionalism and problem-solving skills
- Promoted a positive team environment by motivating staff and leading by example
- Ensured cleanliness and organization of service and dining areas in compliance with health regulations
- Assisted in inventory checks and restocking supplies during shifts
- Processed transactions accurately using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Resolved customer complaints effectively, fostering positive relationships.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Applied Science - Nursing
Luna Community College
Las Vegas05-2025
Skills
- Food and beverage operations
- Labor management
- Service delivery management
- Operations oversight
- Ordering supplies
- Table management
- Front of house management
- Employee supervision
- Customer service
- Scheduling
- Collaboration and teamwork
- Problem-solving
- Managing reservations and large parties
- Scheduling staff
- POS terminal operation
- Money handling
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
Timeline
Food and Beverage Manager
Angel Fire Resort Operations
05.2023 - Current
Waitress Supervisor
Angel Fire Resort Operations
08.2022 - Current
Coffee Barista
Angel Fire Resort Operations
05.2022 - Current
RV Resort Front Desk Receptionist
Angel Fire Resort Operations
05.2021 - Current
Hotel Front Desk Agent
Angel Fire Resort Operations
09.2020 - Current
Housekeeper
Angel Fire Resort Operations
05.2020 - Current
Fan Captain
Dairy Queen Grill & Chill
05.2017 - 05.2020
Associate of Applied Science - Nursing
Luna Community College
Similar Profiles
Graham McConnellGraham McConnell
Ski Lift Mechanic at Angel Fire Resort OperationsSki Lift Mechanic at Angel Fire Resort Operations
Duncan Stewart-JacksonDuncan Stewart-Jackson
Bicycle Mechanic at Angel Fire Resort OperationsBicycle Mechanic at Angel Fire Resort Operations
Nicole WilsonNicole Wilson
Maintenance at Angel Fire Resort: Country ClubMaintenance at Angel Fire Resort: Country Club
Courtney PerryCourtney Perry
Food and Beverage Manager /Assistant Food and Beverage Director at Fort William Henry CorpFood and Beverage Manager /Assistant Food and Beverage Director at Fort William Henry Corp
Jeff BakerJeff Baker
Beverage Manager/Clubhouse Manager/Food and Beverage Manager at Brookside Country ClubBeverage Manager/Clubhouse Manager/Food and Beverage Manager at Brookside Country Club